Senior Project Manager

BOOTS; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking an experienced Project or Business Process Change Manager to join their project team for a 12-month fixed-term contract. This role will focus on managing business process changes during the Epos Replacement Programme, ensuring effective collaboration among various departments and delivering on key deliverables on time and within budget. Candidates should possess strong leadership and communication skills, with a background in delivering successful change programmes.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Experience of delivering business process change solutions, ideally with EPOS implementation background.
• Proven experience in successfully delivering process change programmes.
• Strong leadership skills and the ability to influence across all levels.

Responsibilities

• Accountable for the successful delivery of multiple workstreams across the project.
• Provide clear and concise updates to senior stakeholders and executives.
• Coordinate with other project/programme managers for alignment.

Skills

Leadership

Communication

Process Change Management

Stakeholder Engagement

Project Management

Job description

Contract: 12 month fixed term contract / secondment

Closing date: 22 June 2025

Recruitment Partner: Matt Haywood - [e-mail]

About the role

Are you an experienced Project or Business Process Change Manager looking for a new challenge?

We have an exciting opportunity to join the project team during the discovery stage of the new Epos Replacement Programme at Boots. Reporting to the Head of Operations Development and regularly reporting progress to Senior Director level, this role sits within our Central Operations function and will work closely with IT, Finance, Internal and external partners to define the scope and implementation plan for this new system, a truly cross functional piece of work!

This role will support the end-to-end discovery element of the project, will manage the overall business process change process, collaborating with IT, internal business stakeholders and 3rd Party Project Managers and will be responsible for the successful scoping of the new Epos and related activity engine solutions on time, as per brief and within budget.

Key responsibilities

• Be accountable for the successful delivery of multiple workstreams across the project, ensuring that appropriate governance and controls are in place.
• As needed for large or complex initiatives, take responsibility for initiative delivery involving multiple teams, ensuring effective collaboration and development from start to finish.
• Provide clear and concise updates to senior stakeholders and executives as required for regular status reporting and ad-hoc decision support.
• Apply best practices in project management and process change for quality project delivery & lead continuous improvement of processes.
• Coordinate with other project/programme managers to ensure alignment with other transformation projects and ensure seamless collaboration.
• Collaborate with senior leadership team to align priorities, project objectives, process changes with overall business goals.
• Be confident leading and chairing workshops with multiple senior, technical, product and business stakeholders and own the communication of the outputs (actions and key points) to relevant stakeholders.
• Be comfortable working in a busy environment and able to prioritise where conflicting calls on your time exist.
• Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, and Ownership.

What you'll need to have

• Experience of delivering business process change solutions, ideally with EPOS implementation background
• Proven experience in successfully delivering process change programmes or similar roles, spanning multiple years of managing multiple technical projects within a fast-paced industry
• Experience in developing, leading, coaching, and inspiring teams of Project Managers and key business stakeholders
• The ability to think strategically, pragmatically, and positively about product, technical and cross-functional challenges collaborating with multiple internal and external stakeholders for the benefit of our customers.
• Strong leadership skills, with the ability to influence and manage relations across all levels of the organisation
• Outstanding communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders

It would be great if you also have

• Experience of managing the end-to-end delivery of large projects which include 3rd party vendors critical to project success

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.