Senior Project Manager

NICE; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

NICE is seeking a Project Manager to join their Professional Services team. This position involves directing project development from start to finish, managing expectations, and collaborating internally and externally. The ideal candidate will have extensive project management experience, especially in customer-facing roles delivering SaaS solutions.

Qualifications

• 6+ years in a customer-facing project management role delivering SaaS solutions.
• Experience in call recording or telephony industry.
• Good understanding of software development cycle.

Responsibilities

• Manage project development and delivery from beginning to end.
• Plan and track project timelines and communicate deliverables.
• Conduct project post-mortems and identify successful/unsuccessful elements.

Skills

Project Management

Planning and Coordination

Communication

Education

Bachelor's degree in Business Management or related field

Job description

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE is looking for a Project Manager to join our Professional Services team. This role is responsible for directing and managing project development and delivery from beginning to end, setting and continually managing project expectations with team members and stakeholders, defining project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners, and developing project plans, diagrams, and communications documents.

How will you make an impact?

• Plan and schedule project timelines and milestones using appropriate tools and track deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Build, develop, and grow any business relationships vital to the success of the project
• Collect sign-off confirming the customer's agreement on project completion and "acceptance"
• Conduct project post mortems and create a recommendations report to identify successful and unsuccessful project elements
• Develop best practices and reusable tools for project execution and management

Have you got what it takes?

• Bachelor's degree in Business Management or related field or related work experience required
• 6+ years in a customer-facing project management role delivering SaaS solutions
• Experience in call recording or telephony industry
• Strong project management skills in planning and coordination for timely delivery
• Good understanding of principles, theories, practices, and techniques for managing project workload and analysis needed for key deliverables
• Understanding of technology and software development cycle
• Organized and comfortable planning several months in advance

You will have an advantage if you also have:

Relevant additional qualifications or experience in related fields.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud, and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

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