Senior Project Manager

ZipRecruiter; Kingston upon Thames; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading creative production firm is seeking a Senior Project Manager to oversee client accounts and ensure project delivery. This role requires exceptional organizational and client management skills to guide projects from concept through final delivery, focusing on client satisfaction and team leadership. Applicants should have extensive experience in graphics and creative production industries, with strong attention to detail and proficiency in MS Office.

Qualifications

• Strong experience in the graphics and creative production industry.
• Excellent organisational and time-management skills.
• Proven leadership and team management experience.

Responsibilities

• Act as the primary point of contact for clients, managing relationships.
• Oversee a portfolio of projects, maintaining clear communication.
• Manage budgets, quotes, and project timelines for smooth delivery.

Skills

Organisational skills

Client management

Creative problem-solving

Attention to detail

Team management

MS Office proficiency

Job description

Overview

At Ignite Recruitment Services we strongly believe in “being of service” to our clients. We make it a point to ensure that the experience candidates and clients have with us is only a positive one. Our client is now looking for a Senior Project Manager. Senior Creative Project Manager. Reporting to: Head of Projects. This is a pivotal position within a fast-paced creative production environment specialising in creative and technical design, artworking, digital content, print, experiential brand activations, and sustainable production.

As a Senior Creative Project Manager, you will take ownership of key client accounts and projects, from receiving briefs to final delivery. The role requires exceptional organisational skills, client management expertise, and the ability to oversee all stages of the project lifecycle — from design and artworking to print, fabrication, logistics, and installation. Projects range from small one-off deliverables to nationwide bespoke rollouts, often with demanding timelines. Clients include global luxury brands, museums, and high-profile organisations, where diligence, creativity, and consistency are essential.

This role also offers the opportunity to lead and grow an Accounts Hub — managing a team of project managers, coordinators, and administrators, ensuring excellence in delivery while driving growth and client satisfaction.

Responsibilities

• Act as the primary point of contact for clients, managing relationships and uncovering new opportunities.
• Oversee a portfolio of projects, maintaining clear communication and alignment with client expectations.
• Provide creative and visual merchandising input, offering both practical and creative guidance.
• Manage CPAs, budgets, quotes, and project timelines to ensure smooth delivery.
• Translate client briefs into actionable work orders, supported by data entry and documentation.
• Prepare installation briefs for bespoke jobs and coordinate with studio, production, and installation teams.

Creative Direction

• Guide conceptual design and development, ensuring creative outputs align with brand values.
• Lead brainstorming sessions with internal creative and technical teams, as well as external agencies.
• Balance creativity with budgets and schedules to ensure innovation without compromising quality.

Financial & Commercial Management

• Maintain budget control and margin awareness across projects.
• Identify and maximise commercial opportunities within existing and new client accounts.
• Ensure accounts are kept up to date and invoiced accurately.
• Contribute to business development by supporting pitches and developing new client relationships.

Hub Leadership

• Lead and develop a dedicated project management hub, overseeing multiple project streams.
• Support the growth and development of your team, ensuring best practice in project management.
• Align with other hub leaders and senior management to ensure consistency and excellence in delivery.
• Report regularly on project progress, challenges, and successes.

Teamwork & Culture

• Collaborate openly with colleagues across departments.
• Maintain a positive, respectful, and solutions-focused attitude, even under pressure.
• Contribute to a culture of mutual respect, accountability, and creativity.

Essential Skills & Characteristics

• Strong experience in the graphics and creative production industry.
• Excellent organisational and time-management skills.
• High attention to detail and diligence.
• Clear written and verbal communication skills.
• Proven leadership and team management experience.
• Ability to work calmly under pressure.
• Proficiency in MS Office (Excel, PowerPoint, Word, Outlook).
• Quick learner, adaptable to new software and processes.

Desirable Skills & Characteristics

• Experience in luxury retail, visual merchandising, or fabrication.
• Commercial awareness with the ability to manage budgets effectively.
• A proactive, enthusiastic approach with the ability to manage multiple projects simultaneously.
• Creative problem-solving skills and confidence in client-facing situations.

Guiding Principles

• Embrace being uncomfortable – growth comes from stepping outside your comfort zone.
• Be quick, don’t hurry – agility without sacrificing quality.
• Stay curious – always open to new ideas and approaches.
• All hands on deck – teamwork above all else.
• Take ownership – accountability in words and actions.
• Protect the culture – promote collaboration and positivity, avoid negativity.

Equality & Diversity

We are committed to fostering a workplace that celebrates diversity, and mutual respect. Everyone is responsible for ensuring fairness and equality in all interactions.