Senior Project Manager

Clio; Greater London; Hybrid; GBP 65,000 - 88,000; Full time

Benefits offered by this job

Flexible hybrid work environment

25 days holiday + bank holidays

Private Healthcare with Life Insurance

Pension contribution

Professional development and growth

Clioversary recognition program

Job summary

Clio is seeking an experienced Project/Programme Manager to lead end-to-end delivery of ShareDo implementations for law firms. You will own commercial accountability, oversee resources across a project portfolio, and drive continuous improvement within our Service Delivery process.

You will manage finances, planning, risk, and client relationships, ensuring high customer satisfaction and successful on-time delivery while translating technical features into practical guidance for customers.

Qualifications

• Project management expertise required.
• Strong knowledge of Agile methodologies.
• Change management capability.
• Excellent stakeholder management.
• Financial reporting experience.
• Strong technical communication.
• Risk management experience.
• Analytical thinking and problem solving.

Responsibilities

• Overall commercial accountability for a project.
• Resource management across a portfolio of projects.
• Drive continuous improvement within the Service Delivery process.
• Manage finances, planning, risk and client relationships.
• Proactively communicate with clients to ensure satisfaction.
• Translate product features into best practices for customers.
• Lead by example and deliver projects on time and above expectations.
• Collaborate with cross-functional teams to align on requirements.

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

Clio Operate, formally ShareDo, is a cutting-edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes. We focus on mid-sized to large law firms that use Clio Operate as their Case Management System to streamline operations, boost profitability, and enhance the client experience.

In March 2025, Clio — the global leader in cloud-based legal technology — announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio also has offices in Toronto, Calgary, Dublin, Manchester, and Sydney with a global workforce of over 2000 employees.

Our Professional Services team will work with their team to get Clio Operate implemented and delivering value to their business. As part of that implementation lifecycle there will be Requirements workshops, playbacks, sprints, business change, user acceptance testing and

finally a hand-off to support.

We underpin that process with a bunch of different practices and processes; we are not wedded to a single methodology but rather to the mantra of continuous process improvement.

Depending upon the client initiative we are assisting with ShareDo implementations can be both big (10+ people in the project team) or small (part‑time project team). At any one point we are running between 20 and 25 of these projects.

For our clients success looks like: quicker, more reliable, less costly implementations; easier business change and happy users; together with quicker realisation of business benefits .. simple!

For us success looks much the same with the addition of ensuring the professional services function delivers consistent profitability to the overall business.

The project management role is designed to ensure the successful implementation of ShareDo for both our clients and ourselves.

What you’ll work on:

Overall commercial accountability for a project

Resource management responsibility across a portfolio of projects

Working within the Service Delivery customer engagement process and driving continuous improvement

Managing finances, planning, risk and client stakeholders and relationships

Proactively managing and communicating with clients to ensure a high level of customer satisfaction

Collaborating with internal teams to maintain an ongoing understanding of features and functionality and translate the information into best practices for customers

What you may have:

Clearly, we’re looking for not just an experienced Project or Programme manager but some with a capability to deliver successful projects!

You’ll be strong on process, strong on change management, be a leader by example .. but a people person first and foremost.

Demonstrate a keen interest in improving your craft by using AI

You will be someone who relishes a challenge, someone who is driven by the satisfaction of creating something unique and of value.

You’re passionate about business change through technology and the possibilities that a product such as Clio Operate can bring to a business

You will be experienced in delivering projects and bringing them in on time and above customer expectations.

You will have attention to detail and have experience in project financial reporting.

You will have an understanding of SaaS architecture, modern software methodologies and the ability to communicate effectively with technical teams and understand the complexities of a product

You will have proven experience of managing projects using Agile methodologies and be capable of driving iterative delivery in a fast moving environment.

You will have excellent communication skills and be able to liaise between cross-functional teams, stakeholders and clients with the ability to translate technical concepts into language understandable to non-technical stakeholders.

You will have sharp analytical skills and be able to identify project risks, develop mitigation strategies and solve complex problems

Lastly, the experience and education question. Frankly, we’re slightly ambivalent. The number of years’ experience is irrelevant compared to the variety and relevance of that experience

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:

• Clio offers a flexible hybrid work environment

• 25 days holiday + bank holidays

• Private Healthcare with Life Insurance & Critical Illness cover

• Pension contribution

• Professional development and growth options

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is £64,900 to £87,900 GBP. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

In-house performance coach, Katie, helps Clions accelerate their career development.

At Clio, we’re creating a human and high performing culture. That means you’ll be encouraged and supported to do your best work. Find out what keeps us grounded. Learn more.

Every day I am surrounded by a group that keeps me laughing, but also inspires me with their hard work and ingenuity. Everyone here goes out of their way to help each other learn and grow.