Senior Project Manager

Teleperformance SE; Gateshead; On-site; GBP 65,000 - 90,000; Full time

Job summary

Teleperformance SE is seeking a senior project manager to lead complex operational projects and provide strategic governance across a broad portfolio in the UK. The role requires a track record of delivering change in a fast-paced, customer-centric environment and at least five years in senior project management.

You will apply PRINCE2, drive delivery, coach project managers, report to C-suite, and work with stakeholders to maximise benefits and align with strategic outcomes.

Qualifications

• PRINCE2 principles and governance practices essential.
• Strong portfolio management and stakeholder reporting skills.
• Proven team leadership and coaching experience.
• Risk management and issue resolution capability.
• Experience delivering business change in BPO environments.
• Excellent written and verbal communication.

Responsibilities

• Lead multiple complex projects within a portfolio, aligning with business outcomes.
• Ensure governance, controls, reporting and delivery assurance.
• Coach and develop Project Managers and project teams.
• Identify and manage risks, issues and dependencies; escalate when needed.
• Build trusted relationships with clients and C-suite stakeholders.
• Translate project data into clear executive reporting.

Skills

PRINCE2

Governance

Portfolio management

Stakeholder reporting

Team leadership

Risk management

Change management

Communication

Job description

Establish and lead high-performing project teams, clarify accountabilities, develop robust delivery plans and secure the resources required for success.
Monitor portfolio performance and provide accurate, timely reporting on delivery, costs, milestones, resources, dependencies and benefits.
Ensure all projects comply with internal governance and external quality, regulatory and compliance requirements.
Proactively identify and remove delivery barriers, ensuring projects remain on schedule, within budget and aligned with agreed outcomes.
Lead multiple complex and interdependent projects, balancing priorities and managing cross-project risks and dependencies.
Provide authoritative direction and sound decision-making, while coaching, mentoring and developing Project Managers and wider project teams.
Develop and embed effective project policies, processes and standards that support the team's strategic and operational priorities.
Provide senior portfolio governance and assurance across the full suite of projects, maintaining delivery standards and producing clear reporting for internal, external and C-suite stakeholders.
Build trusted client and stakeholder relationships, creating alignment and enabling the successful delivery and adoption of change.

Apply PRINCE2 principles consistently across planning, governance, controls, reporting and delivery assurance.
Own robust risk, issue and dependency management, ensuring timely escalation, effective mitigation and transparent reporting.

This is a senior role, responsible for delivering complex operational projects and providing strategic oversight of a broader project portfolio. The successful candidate will bring substantial experience from a business process outsourcing (BPO) environment or demonstrate highly relevant transferable skills gained within another fast-paced, customer-focused operation.

Working closely with stakeholders at every level, you will translate complex project and portfolio information into clear, concise reporting and recommendations for C-suite audiences. You will shape and drive the strategy of the project team, strengthen its capability and demonstrate the value it delivers to the wider business.

You will guide Project Managers through the full employee lifecycle, empowering them to take ownership, develop professionally and deliver consistently high standards. You will have at least five years' experience operating at senior project management level, with a strong record of operational project delivery and portfolio governance. Current PRINCE2 accreditation is essential., A collaborative and dependable team player who builds strong relationships and contributes positively across functions.
Excellent written, verbal and reporting skills, with the ability to present complex information clearly to senior and C-suite stakeholders.
Strong analytical and problem-solving capability, with a solution-focused approach that presents practical options and recommendations rather than problems alone.
Proven experience delivering complex operational and business change projects, rather than being focused solely on IT delivery.
Substantial experience within a business process outsourcing (BPO) environment or a closely related operational setting.
Demonstrable experience of managing BPO TUPE projects and associated operational change.
Current PRINCE2 Practitioner accreditation, with the ability to apply the methodology proportionately and effectively.
Proven team management experience, including coaching, performance management and supporting colleagues through the full employee lifecycle.