Senior Project Manager

Intercity Technology; Birmingham; On-site; GBP 50,000 - 75,000; Full time

Job summary

Intercity Technology is seeking a proactive Senior Project Manager to lead complex IT projects and collaborate with cross-functional teams. This role involves managing client relationships, ensuring project delivery aligns with expectations, and driving continuous improvement in service performance. Join a growing company committed to exceptional IT services and a supportive working environment.

Benefits

33 days holiday inclusive of bank holidays

Annual pay reviews

All-company bonus scheme

Employee assistance programme

Company pension

Qualifications

• Minimum 5 years of Project Management experience required.
• Experience managing IT service delivery or infrastructure projects.
• Strong understanding of ITIL and service desk operations.

Responsibilities

• Lead the end-to-end delivery of IT projects, ensuring quality and budget.
• Act as the primary point of contact for clients and manage expectations.
• Identify and implement process improvements to enhance service delivery.

Skills

Problem-solving

Communication

Stakeholder engagement

Leadership

Delivery-focused mindset

Education

Prince2 Practitioner

APM PMQ

Tools

Microsoft 365

Intune

Azure

ITSM platforms

Job description

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About The Role

Progress Your Career as a Senior Project Manager!

Intercity Technology is growing and so can you. We're on the lookout for a proactive and commercially astute Senior Project Manager to join our high-performing Managed Services division. If you're passionate about delivering exceptional IT services, leading cross-functional teams, and driving customer success, this is your opportunity to thrive.

As a Senior Project Manager, you'll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. You'll work closely with Sales, Operations, Engineering, and the PMO to turn strategy into action and deliver real value.

We're looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes.

Key Responsibilities as a Senior Project Manager:

• Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment.
• Act as the primary point of contact for clients, managing expectations and building lasting relationships.
• Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans.
• Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales.
• Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews.
• Motivate and guide project teams to deliver outstanding results and maintain strong stakeholder engagement.

Education and Qualifications

• Prince2 Practitioner (desirable)
• APM PMQ (desirable)

Experience and Knowledge

• Minimum 5 years of Project Management experience
• MSP experience required
• Proven experience managing IT service delivery or infrastructure projects in a managed services environment.
• Hands-on expertise with Microsoft 365, Intune, and Azure.
• Familiarity with ITSM platforms (e.g., Halo) and network/security practices.
• Strong understanding of ITIL, SLAs, and service desk operations.
• Commercial awareness with experience in ROI, business cases, and benefit realisation.
• Excellent communication and stakeholder engagement skills.

Competencies and Skills

• Innovative problem-solver with a delivery-focused mindset.
• Passionate about building a world-class IT services provider.
• Honest, collaborative, and goal oriented.
• Willingness to travel and adapt to changing customer needs.

What We Offer:

• 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far:

• Customer Net Promoter Score of +92
• Gold Award Investors in People Accreditation
• 3-star "World Class" Best Companies accreditation, and for 2022, 2023, and 2024:
  - The no. 1 best telecoms company to work for

  - 9th best mid-sized company in the UK to work for!

  - 7th best company in the West-Midlands to work for!

• Platinum Eco Vadis rating

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.