Senior Project IT Analyst - Mosaic Configuration

London Borough of Merton; London; Hybrid; GBP 70,000 - 80,000; Full time

Job summary

Join a forward-thinking team as a Senior Project IT Analyst at the London Borough of Merton. In this role, you will lead the configuration and optimisation of the Mosaic Social Care System, collaborating with various stakeholders to drive meaningful change in social care services. The position offers a unique opportunity to make a significant impact on the community while working in a supportive and dynamic environment.

Benefits

Hybrid working

Excellent holiday entitlement

Membership in the Local Government Pension Scheme

Qualifications

• Proven experience configuring Mosaic or similar systems.
• Knowledge of social care processes and statutory requirements.
• Track record of delivering complex system changes.

Responsibilities

• Configure and optimise the Mosaic Social Care System to align with service needs and legislation.
• Lead system change delivery, including planning, testing, and rollout of new functionality.
• Manage change control processes and maintain accurate documentation.

Skills

Problem-solving

Analytical skills

Communication

Job description

Senior Project IT Analyst - Mosaic Configuration

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Senior Project IT Analyst - Mosaic Configuration

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Advert Text

Why Join Us?

Merton Council is a forward-thinking, award-winning local authority committed to driving service improvement through innovation and digital transformation. We are delivering a series of major change projects that enhance services for our community while addressing regulatory and operational challenges.

This is a unique opportunity to help shape the future of social care systems in Merton. You’ll join a dynamic, supportive team committed to achieving meaningful, lasting change for our residents.

Role Overview

We are seeking a skilled Mosaic Configuration Lead (Senior Project IT Analyst) to support our Mosaic Improvement Programme on a 2-year fixed-term contract. This key role involves the delivery of multiple system improvements and implementations across Mosaic, working in close collaboration with our Technical Project Manager.

You will be responsible for the configuration and optimisation of Mosaic to meet statutory and operational requirements. This includes leading change activities, managing implementations, and ensuring the system continues to meet the evolving needs of our users and residents.

Key Responsibilities

• Configure and optimise the Mosaic Social Care System to align with service needs and legislation.
• Lead system change delivery, including planning, testing, and rollout of new functionality.
• Manage change control processes and maintain accurate documentation.
• Collaborate with stakeholders, technical teams, and suppliers to translate business needs into system solutions.
• Oversee testing (including UAT) and ensure robust system changes are deployed.
• Support data integrity and work with teams to enhance data quality.
• Provide expert input into training and user support materials.
• Monitor system performance and resolve issues proactively.
• Ensure compliance with data protection, security, and regulatory standards.
• Promote innovation and continuous system improvement.
  
  

About You

Our ideal candidate is a proactive, detail-oriented professional with experience configuring and supporting Mosaic or similar social care systems. You’ll bring a solutions-focused mindset and a strong understanding of local authority or public sector environments.

You’ll also need to be a great communicator, comfortable working with a wide range of stakeholders—from IT professionals to frontline service teams.

You Will Bring

• Proven experience configuring Mosaic or similar systems.
• Knowledge of social care processes and statutory requirements.
• Track record of delivering complex system changes.
• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder engagement skills.
• Experience working across multidisciplinary teams.
• Familiarity with project methodologies such as Agile, Prince2, or Waterfall.
• Commitment to user-focused design and continuous improvement.
• Attention to detail in data quality, documentation, and system integrity.
• Understanding of data protection and system governance.
  
  

What We Offer

Merton Council offers hybrid working, excellent holiday entitlement, a competitive salary, and membership in the Local Government Pension Scheme. Our offices are based at the Merton Civic Centre, opposite Morden Underground Station, with excellent transport links nearby.

For more information, contact Emma Clare at: [e-mail]

To be considered, please complete the four shortlisting questions. These will be scored as part of the initial selection process and may determine whether you are invited to interview.

Please note: We may close this advert early depending on the volume of applications received.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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