Senior Project and Operations Manager - EMEA North

Hexagon Manufacturing Intelligence; Telford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in automation machinery manufacturing is seeking a Senior Project and Services Operations Manager to drive operational transformation across the EMEA North region. The role involves project leadership, operational governance, and ensuring the services function is commercially aligned and efficient. Candidates should possess strong engineering expertise in metrology, industry experience in regulated sectors, and a proven track record in managing complex service projects. Join a dynamic team with significant visibility and impact in a growing region.

Qualifications

• Strong technical foundation in metrology and quality assurance processes.
• Proven experience in automotive, aerospace, medical & defence industries.
• Experience driving operational transformation and embedding performance-driven cultures.

Responsibilities

• Lead operational transformation and project execution across the EMEA North region.
• Design, implement, and govern core services processes across EMEA North.
• Drive disciplined project governance, leveraging structured reporting and risk management.

Skills

Engineering expertise

Project governance

Cross-functional collaboration

Data-driven leadership

Operational excellence

Education

Degree in Engineering or relevant field

Tools

Salesforce

ERP systems

Job description

Senior Project and Operations Manager - EMEA North

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Senior Project and Operations Manager - EMEA North

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Summary

We are hiring a Senior Project & Services Operations Manager to lead operational transformation and project execution across the EMEA North region. This role is central to driving a metrics-driven, revenue-focused services organization, with clear accountability across teams. It combines process governance with project leadership, ensuring that our services function is predictable, scalable, and commercially aligned.

Summary

We are hiring a Senior Project & Services Operations Manager to lead operational transformation and project execution across the EMEA North region. This role is central to driving a metrics-driven, revenue-focused services organization, with clear accountability across teams. It combines process governance with project leadership, ensuring that our services function is predictable, scalable, and commercially aligned.

Job Responsibilities

• Operational Process Leadership & Governance
• Design, implement, and govern core services processes across EMEA North, in alignment with the Global
  
  

Services PMO.

• Partner cross-functionally with Sales Operations, Revenue Operations, IT, and Finance to enable accurate
  
  

forecasting, effective backlog management, and revenue planning.

• Embed a culture of performance and accountability, where every service activity is tracked, measured, and
  
  

aligned to revenue outcomes.

• Lead governance frameworks that monitor and improve:
• Service engineering utilization
• Revenue realization and backlog conversion
• Forecast accuracy (short-, mid-, and long-term)
• Project delivery KPIs and milestones
• Ensure data consistency and system alignment across platforms (Salesforce, ERP, etc.), enabling clear
  
  

visibility into regional service performance.

• Regional PMO Leadership & Complex Project Execution
• Establish and lead the EMEA North Services PMO, in line with global methodologies and tools.
• Own execution oversight of all Tier 1, Complex, and Enterprise-level service projects in the region — with full
  
  

accountability for timeline, cost, resource deployment, and customer satisfaction.

• Drive disciplined project governance, leveraging structured reporting, milestone tracking, and risk
  
  

management practices.

• Foster close collaboration with Regional Services Managers, Engineering, Key Account teams, and crossfunctional stakeholders to ensure delivery excellence
  
  

Qualifications

Engineering Expertise in Metrology

• Strong technical foundation in engineering with specialized experience in metrology, precision measurement systems, and quality assurance processes.
• Ability to apply metrology principles to enhance service delivery accuracy, project execution, and operational efficiency.
  
  

Industry Experience: Automotive, Aerospace, Medical & Defence

• Proven experience working within highly regulated and technically demanding sectors, including automotive, aerospace, Medical and defence.
• Deep understanding of sector-specific compliance, safety standards, and customer expectations.
  
  

Project & Program Management

• Demonstrated success in leading complex, multi-stakeholder service projects across the EMEA region.
• Skilled in project governance, milestone tracking, and risk management, particularly in high-stakes environments.
  
  

Operational Excellence & Process Governance

• Expertise in designing and governing scalable service delivery processes aligned with global PMO standards.
• Experience driving operational transformation and embedding performance-driven cultures.
  
  

Cross-Functional Collaboration

• Adept at partnering with Sales Ops, Revenue Ops, IT, and Finance to ensure accurate forecasting, backlog management, and revenue planning.
• Strong ability to influence and align cross-functional teams toward shared commercial and operational goals.
  
  

Data-Driven Leadership

• Proficient in leveraging KPIs and analytics to drive service performance, including utilization, backlog conversion, and revenue realization.
• Familiar with enterprise platforms such as Salesforce and ERP systems for data consistency and reporting.
  
  

Strategic & Commercial Acumen

• Business-oriented mindset with a focus on aligning service operations to revenue outcomes and customer satisfaction.
• Experience leading regional PMO functions and managing Tier 1 and enterprise-level projects with full accountability.
  
  

Strong Communication & Leadership

• Excellent interpersonal and leadership skills, with the ability to manage diverse teams and stakeholders in a matrixed, multicultural environment.
  
  

Why join us?

This is a unique opportunity to shape a new role from the ground up, with significant visibility and impact across a growing region. If you're a strategic thinker with a passion for operational excellence, leadership, and talent development, we’d love to hear from you.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Automation Machinery Manufacturing

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