Senior Programmes Officer

King's College London; London; On-site; GBP 38,000 - 44,000; Full time

Job summary

A prestigious institution in the heart of London is seeking a Senior Programme Officer to support their diverse academic programmes. This full-time role involves managing student communications and ensuring efficient programme delivery. Ideal candidates will possess strong communication and organisational skills, with a commitment to fostering an inclusive educational environment. The position offers a competitive salary and the chance to work within a dynamic team dedicated to excellence in education.

Qualifications

• Excellent written and oral communication skills.
• Experience supporting online/distance learning courses.
• Ability to work with a broad range of stakeholders.

Responsibilities

• Provide comprehensive support for undergraduate and postgraduate programmes.
• Act as the first point of contact for students and staff.
• Ensure accurate record management across multiple systems.

Skills

Communication

Organisational Skills

Customer Service

Adaptability

Team Collaboration

Attention to Detail

Education

Higher Education Experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft PowerPoint

Microsoft Outlook

SITS

Job description

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King’s Arts & Humanities is distinctive in representing exceptional strength in both the longer established disciplines (such as Philosophy, Classics, Theology, English, History, Languages, and Music) and world-leading quality in more recently established fields (such as Digital Humanities, Film, Interdisciplinary Liberal Arts, and Culture, Media and Creative Industries).

The Faculty is organised into three Clusters, each of which has dedicated professional services teams. Our students come from all over the world from many different backgrounds, attracted by our reputation for and dedication to excellent teaching, by the work we do to create a dynamic and inclusive community, and by the opportunity to study right in the heart of London, a global and multilingual city where we experience languages and cultures in action every day.

About the role

We are looking for a Senior Programme Officer to join our Professional Services team, working within the Department of Theology & Religious Studies.

The roles offer an exciting opportunity to anyone interested in providing high-quality, comprehensive support for undergraduate, postgraduate, and distance learning programmes.

The department has well-established undergraduate and postgraduate programmes and recently launched a portfolio of online (distance learning) programmes, which will be the focus of support for this role.

You will act as the first point of contact for students, academic staff, and external contacts, providing a professional, supportive, responsive, and personable service. The roles support processes within our main workstreams: Assessment and Award, Programme Planning and Delivery, and Student Communications and Knowledge, ensuring accurate and timely record management across multiple systems throughout the academic cycle. This role is ideal for someone passionate about supporting excellent education from the heart of London.

This post will be offered on a full-time, indefinite contract.

About you

To succeed in this role, candidates should have:

• Excellent written and oral communication skills, including the ability to draft documents and correspondence, with excellent working knowledge of Microsoft Word, Excel, Teams, PowerPoint, and Outlook.
• Strong organisational and time management skills with a customer-oriented approach.
• The ability to work with a broad range of stakeholders professionally and confidently.
• Adaptability to change and a commitment to professional development.
• Previous experience working in Higher Education.
• Ability to build positive working relationships and collaborate effectively with team members.
• Methodical, detail-oriented, and flexible in approach, maintaining high accuracy.
• A commitment to equality and diversity.
• Experience supporting online/distance learning courses.
• Experience using databases, student records systems (such as SITS), and content management systems.
• Experience working in a customer-facing environment.
• Experience using virtual learning environments.

Full details of the role and the required skills, knowledge, and experience are available in the Job Description document, accessible after clicking “Apply Now”. This document outlines the criteria assessed at each recruitment stage.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and aim for everyone to feel they belong and are connected. We are committed to supporting our staff and developing a diverse, inclusive culture at King's. As part of this commitment, we seek to include applicants from all backgrounds and communities.

Applicants should submit a CV and a supporting statement demonstrating how they meet the essential criteria. If there is a strong pool of candidates, we may consider the desirable criteria for final selection, so include evidence where possible.

For more details on our recruitment process, please visit our ‘How we Recruit’ pages.

Grade and Salary: £38,482 - £43,249 per annum, including London Weighting Allowance. Job ID: 114206

Post Date: 01-May-2025. Close Date: 18-May-2025

Contact Person: Charlotte Taylor. Contact Details: [e-mail]

Click on the links below to view documents.