Senior Programme Operations Manager

Our Future Health; Greater London; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Generous Pension Scheme

30 Days Holiday + Bank Holidays

Enhanced Parental Leave

Cycle to Work Scheme

Home & Tech Savings

£1,000 Employee Referral Bonus

Wellbeing Support

A Great Place to Work – Flexible/Remot

Job summary

Our Future Health in London is seeking a Senior Programme Operations Manager to provide operational leadership across participant recruitment activities. You’ll oversee recruitment suppliers, shape delivery pathways and ensure quality, cost and delivery targets.

The role requires extensive clinical research operations experience, an epidemiology background, and experience managing external suppliers, contracts and budgets.

Qualifications

• GCP knowledge and understanding of the UK clinical research environment.
• Epidemiological background and linking research design to delivery.
• Experience managing external suppliers with performance, negotiation and escalation.
• Contract knowledge and relationship management for delivery.
• Ability to work with targets, KPIs, budgets, and performance data.

Responsibilities

• Lead operational oversight of recruitment suppliers and delivery.
• Develop recruitment strategy and convert priorities into operational plans.
• Manage supplier performance against contracts, KPIs, SLAs, budgets and delivery targets.
• Build supplier relationships and escalate issues as needed.
• Use data to understand performance and identify improvements.
• Lead continuous improvement across recruitment routes.
• Plan recruitment operations balancing clinical, financial and quality priorities.
• Contribute to the design of new recruitment pathways.
• Lead recruitment workstreams and governance meetings.
• Identify and manage operational risks, dependencies and contingencies.
• Line manage and develop a team of Programme Operations Managers.
• Collaborate across Our Future Health to align recruitment with programme goals.

Skills

GCP knowledge

UK clinical research environment

External suppliers management

Contract management

Budget & KPI management

Operational risk management

Line management

Stakeholder management

Analytical & numerical skills

Decision making under pressure

Education

Postgraduate qualification in clinical research or related field

Job description

Our Future Health is building a health research programme at a scale that can help improve the prevention, detection and treatment of disease. Delivering it depends on effective recruitment operations: well-planned participant pathways, reliable clinical and recruitment services, and the successful collection of data and biological samples.

We’re looking for a Senior Programme Operations Manager to provide operational leadership across our participant recruitment activities. You’ll oversee the performance and development of our recruitment suppliers, help shape how recruitment is delivered, and make sure our pathways meet programme expectations for quality, cost and delivery.

This is a senior role in our Clinical Operations team and its leadership team. You’ll bring substantial clinical research operations experience, a strong understanding of epidemiology and the UK research environment, and first‑hand experience managing participant recruitment through external suppliers. You’ll understand the commercial and contractual side of delivery too: how to set clear expectations, manage performance against targets and KPIs, address issues, and plan for future capacity and procurement needs.

You’ll work across Our Future Health and with external partners to translate recruitment priorities into effective operations. That means balancing participant, clinical, financial and programme needs; using data to identify what is working and where change is needed; and making sure risks, dependencies and quality are managed across the recruitment pathway.

As Senior Programme Operations Manager, you will:

• Lead operational oversight of Our Future Health’s recruitment suppliers and the delivery of recruitment activities.
• Help develop the recruitment strategy and turn agreed priorities into practical operational plans.
• Manage supplier performance against contractual obligations, KPIs, service levels, quality standards, budgets and delivery targets, working closely with Contract Management colleagues.
• Build constructive supplier relationships, addressing performance concerns, resolving issues and escalating when needed.
• Use recruitment and supplier data to understand performance, inform decisions and identify improvements and future requirements.
• Lead continuous improvement across recruitment routes, helping create consistent and effective approaches for participants.
• Plan recruitment operations while balancing clinical, financial, quality and wider programme priorities.
• Contribute to the design and implementation of new recruitment pathways, working with internal teams and external partners.
• Lead and contribute to recruitment workstreams, keeping a clear focus on shared organisational goals and targets.
• Chair key supplier and stakeholder meetings, supporting effective governance and timely decision‑making.
• Identify and manage operational risks, dependencies and contingencies across the recruitment pathway.
• Line manage and develop a team of Programme Operations Managers, setting clear priorities and accountability while supporting their growth and development.
• Work collaboratively across Our Future Health so that recruitment activity supports wider programme objectives.

You’ll have experience leading clinical research or programme operations and delivering against clear operational objectives. You’ll understand how to make complex recruitment pathways work in practice, and you’ll have managed participant recruitment through external suppliers yourself.

You’ll bring:

• Strong knowledge of Good Clinical Practice (GCP), the UK clinical research environment and relevant regulations.
• An epidemiological background and the ability to understand how research design, cohort needs and operational delivery connect.
• Experience managing external suppliers or partners, including performance management, negotiation, issue resolution and escalation.
• A strong grasp of complex contracts and experience contributing to contract discussions and managing the relationships that support delivery.
• Confidence working with targets, KPIs, service levels, budgets and performance data to guide supplier and operational decisions.
• Experience of operational risk management, including identifying, assessing and mitigating risks and planning contingencies.
• Proven line management experience, including setting priorities, managing performance and developing team members.
• Strong stakeholder management and influencing skills, including experience working with senior colleagues and external partners.
• Excellent analytical, numerical and critical thinking skills, with careful attention to detail.
• Sound judgement and the ability to manage competing priorities in a complex, changing programme.
• Strong organisation and time management, alongside the interpersonal skills to build effective teamwork, motivate colleagues and resolve conflict.
• A proactive, collaborative approach and the ability to lead through change, including new processes, systems, suppliers and ways of working.
• A postgraduate qualification in clinical research or a related discipline, or equivalent relevant experience.

Closing date for applications: 9am, 3rd November.

• Salary from £65,000.
• Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
• 30 Days Holiday + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
• Enhanced Parental Leave – Supporting you during life’s biggest moments.
• Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
• Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice.
• £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
• A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.

At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long‑term health conditions to let us know if they require any reasonable adjustments as part of their application process.

If you do require any reasonable adjustments, please email us at [e-mail]