Senior Programme Officer (FTC)

King's College London; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

King's College London is seeking an experienced Senior Programme Officer to support the administration of undergraduate programmes within King's Business School. This full-time role involves resolving queries, maintaining student records, and delivering high-quality services throughout the student lifecycle. Candidates should demonstrate substantial administrative experience, excellent communication skills, and a proactive approach in a fast-paced environment.

Qualifications

• Substantial administrative experience within a Higher Education environment.
• Excellent written and oral communication skills.
• Experience of stakeholder management.

Responsibilities

• Administer the delivery of undergraduate taught programmes.
• Resolve complex queries and support timetabling and assessment.
• Maintain accurate student data on progress and achievement.

Skills

Communication

Time Management

Organizational Planning

Analytical Skills

Customer Service

Collaboration

Education

Degree level or equivalent qualification

Tools

Microsoft 365

Student Records Systems (SITS)

Job description

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About us:

King's Business School has grown into a leading management institution, rated in the top five for business and management undergraduate studies in UK undergraduate studies. We are the ninth faculty at King's College London and are a friendly and diverse community committed to providing the highest quality teaching and research.

About the role:

We are looking for an experienced, enthusiastic and organised Senior Programme Officer to administer the delivery of our undergraduate taught programmes and modules. The Senior Programme Officer role provides essential support to students and academics in King's Business School.

Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as timetabling and assessment, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle. Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and process, and be part of professional networks promoting best practice. As part of the King's community, you'll work alongside inspiring academic staff, administrators and students.

This is a full-time post with an fixed end date of 10-Jul-2026

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Substantial administrative experience preferably within a Higher Education environment.

2. Excellent written and oral communication skills including the ability to receive, understand and convey information to a range of audiences.

3. Excellent time management and organisational planning skills with attention to detail and accuracy.

4. Excellent working knowledge of IT systems, such as Microsoft 365 and student records systems (SITS).

5. Strong analytical skills and a data driven decision making approach, utilising appropriate information as required.

6. Experience of stakeholder management and the ability to work flexibly in a professional and assured manner.

7. Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner.

8. Collaborative and relationship-oriented approach to teamwork; using initiative and creativity to explore ways to improve and adjust levels and quality of service.

9. Proactive approach, and the ability to work independently.

Desirable criteria

1. Degree level or equivalent qualification or experience.

2. Experience of using virtual learning environments.

3. Experience providing pastoral care to students and signposting internal and external resources.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our 'How we Recruit' pages.

Interviews are due to be held 2-3 weeks following the application closing date.