Senior Programme Manager, EU Central Operations

Amazon UK Services Ltd.; Dunstable; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company is looking for a Senior Programme Manager in Dunstable to manage EU Work Summary and Invoicing programs. The role involves developing processes to improve the last-mile delivery customer experience and driving cost efficiency. Candidates should have a degree in a relevant field, experience in business/data analysis, and project management skills. Join a dynamic team dedicated to enhancing customer delivery experiences.

Qualifications

• Relevant experience as a Business Analyst, Data Analyst, or related.
• Relevant experience as a Project/Program Manager.
• Experience in communicating with a wide range of stakeholders.

Responsibilities

• Responsible for EU Work Summary and Invoicing programs to drive automation.
• Enable effective decision making by aggregating data from multiple sources.
• Develop processes and systems to achieve metrics.

Skills

Business Analysis

Data Analysis

Project Management

Stakeholder Communication

Education

Degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics, or related

Tools

Redshift

Job description

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Senior Programme Manager, EU Central Operations, Dunstable

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Client:

Amazon UK Services Ltd.

Location:

Dunstable, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

605433b33470

Job Views:

20

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Central Operations (CO) refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run an increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes route planning, labor planning and last mile on-road delivery experience. This is a chance to support a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience whilst on the road. As Payment Programs, EU CO, you will own multiple programs to drive the Work Summary and Invoicing programs to improve the overall last mile cost and DSP Experience for AMZL EU. You will be responsible for building processes, systems, and mechanisms to monitor and take actions in partnership with the work summary and invoicing execution teams and different partner teams such as DSP, ACES and Finance. You will be accountable for cost and customer experience, both in short term process improvements and long-term step-function improvements.




Key job responsibilities
Responsible for EU Work Summary and Invoicing programs to drive automation and invoicing accuracy impacting last-mile customer experience and last-mile cost.
- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
- Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals.
- Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.
- Deep dive, identify and lead process improvement initiatives through quantitative analysis and data-driven decision making.


About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions

BASIC QUALIFICATIONS

- A degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business/analytical disciplines or equivalent.
- Relevant experience as a Business Analyst, Data Analyst, or related.
- Relevant experience as a Project/Program Manager.
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

PREFERRED QUALIFICATIONS

- Advanced or master’s degree
- Project-management qualification such as PRINCE2, APM, PMI, or similar
- Experience in working with Redshift