Senior Programme Manager, Employee Relations, Human Resources

Deloitte LLP; City of Edinburgh, Cardiff, Birmingham, Bristol, Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading professional services firm is seeking a Senior Programme Manager to manage Employee Relations programs. The role involves leading project delivery, monitoring progress, and collaborating with HR leaders. Ideal candidates have strong leadership skills and experience in managing large-scale change initiatives, making a significant impact in a complex environment.

Benefits

Flexible working policy

Opportunities for development

Qualifications

• Extensive experience in delivering large scale, complex and cross-functional programmes.
• Experience working in a fast-paced and matrixed environment.
• Strong people leadership skills.

Responsibilities

• Lead the accountable programme delivery of large scale ER programmes.
• Monitor project progress and evaluate success to seek opportunities for improvement.
• Manage resource and capacity planning for ER.

Skills

Collaboration and stakeholder management skills

Business requirement development

Innovative organization change strategies

Project, programme and change management

Analytical skills

Education

Professional HR experience

Tools

SAP

ServiceNow

Job description

Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Manchester, Milton Keynes, Newcastle, Reading

Job Type: Permanent / FTC

Date published: 04-Sep-2025

Overview

Connect to your Industry

If you're looking for a career move that involves strategic leadership and delivery of business critical, firm wide Employee Relations programmes, within one of the world's most successful professional services organisations, then this opportunity with Deloitte could be for you.

As part of the ER Leadership Team, you will provide strategic programme management across the spectrum of ER programmes and will work alongside the ER leadership team to deliver the transformation agenda.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, fostering inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

An exciting opportunity for a Senior Programme Manager, operating within the ER team, to drive the overall strategic direction on our ER programmes across the Firm. You will be working in a team with cross-functional ER expertise, that aim to deliver a positive experience to our people throughout all our programmes.

Reporting to the Head of ER, you will be required to influence and work alongside senior leaders across HR and the business, bring innovative ideas to continuously improve ways of working and strengthen the brand of the team. You must have sound business judgment and the ability to think strategically in a fast-paced business. This role has one direct report.

Key responsibilities

• As the accountable lead for the programme delivery of large scale, strategic and complex programmes within the ER portfolio, ensure that the programmes are delivered in line with business case scope.
• Lead, support, and hold project team members to account on executing project and programme deliverables.
• Monitor project and programme progress and evaluate their success to ensure that planned outcomes and associated business benefits have been achieved, and continually seek opportunities for innovation and improvement.
• Work collaboratively with key stakeholders across a matrixed organisation to ensure effective and transparent project and programme governance such as management of project and programme status, SteerCo escalations, risks, issues, dependencies, benefits and key decisions.
• Produce accurate and timely project and programme reporting as required for key business stakeholders such as HRLT, Monthly and Quarterly Business Review forums.
• Use project and programme metrics to support risk and issue management and business insights to drive solution development and continuous improvement.
• Own the initiation and set up of projects and programmes, ensuring alignment with ER and HR strategy and delivery alignment to HR portfolio governance standards.
• People Leader responsibilities including coaching, development, and performance management of a programme manager direct report.
• Work with the Head of ER to manage the resource and capacity plan for ER ensuring that resources are deployed efficiently, especially when there is a requirement to scale-up.
• Working with the Agile Management Office, provide clear direction and act as a role model for project, programme and change management best practice, upskilling and coaching team members in this area to support continuous development.
• Proactively foster a positive team culture and serve as an advocate for continuous improvement initiatives.
• Work with the Head of ER to manage the budget for Employee Relations for our programmes.
• Take ownership of ad-hoc projects that require strategic input.

Connect to your skills and professional experience

You are adaptable to change, and thrive in a future focused, and continually evolving environment, always seeking new and better ways of working.

Key skills and experience required

• Excellent collaboration and stakeholder management skills, with the ability to develop strong working relationships and influence at all levels of the Firm.
• Ability to understand business need and develop clear business requirements and lead a squad to develop tangible solutions to deliver against these.
• Experience developing and executing innovative organisation change strategies.
• Experience leading on delivery of large-scale organisation change or transformation programmes.
• Ability to work across different business areas in a complex matrix environment.
• Experience of working to and meeting demanding targets and deadlines.
• Demonstrable ability to lead a team to deliver operational excellence and drive targets resulting in business outcomes, benefits, and continuous improvement.
• Maintain a professional and positive attitude, able to instill confidence in others.
• Demonstrate commercial awareness and risk management, and ability to adapt recommendations or advice as appropriate within this context.
• Ability to dive deep into processes and drive improvements.
• Understanding of employment policy and legislation.
• Strong analytical skills, with the ability to use data and metrics to make critical programme decisions back up recommendations and drive actions.
• Excellent verbal and written communications with excellent attention to detail.
• Proven ability to manage multiple / competing priorities simultaneously.
• Professional experience
• Extensive experience of project, programme and change management, delivering on large scale, complex and cross-functional programmes on time and on budget.
• Proven ability to build and maintain successful relationships with multiple stakeholders at all levels in the hierarchy and including colleagues and peers across the HR function.
• Experience of monitoring and maintaining project and programme budgets, with ability to forecast costs and adjust as required.
• An experienced HR professional who has experience of working in a professional services environment or alternatively a fast-paced demanding HR role, with some experience of ER case management and managing end to end organisational change programmes such as restructuring delivery would be beneficial.
• Strong people leadership skills with the ability to motivate, performance manage and develop direct reports.
• Experience of leading project teams providing support during all points of the project lifecycle.
• Experience working in a fast-paced and matrixed environment.
• Strategic thinking and proven ability to apply a broad range of project, programme and change delivery methodologies, waterfall, hybrid and agile.
• An understanding in the development and implementing of ER policies would beneficial.
• Experience with HR technology: Specific HR applications, of which SAP and ServiceNow are preferable and used for data analysis, reporting, and managing ER cases.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Human Resources

At Deloitte, Human Resources is transforming. We are already an award-winning HR team but we’re not resting there. We want to make an impact that matters for our people, our clients and for society. To achieve this, we\'re firmly embedding HR into the business, advising and innovating along with our business leaders.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm."

-Lisa, Enabling Functions

Our hybrid working policy

You’ll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers