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Senior Professional Services Consultant London

WalkMe

London

On-site

GBP 150,000 - 200,000

Full time

4 days ago
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Job summary

A leading digital adoption platform is seeking a Senior Professional Services Consultant in London. The role involves designing and implementing solutions that enhance user experiences, leading projects, and conducting customer training. Candidates should have at least 5 years in Professional Services or Customer Success, along with experience in SaaS. Proficiency in German is required. This role offers competitive compensation and a commitment to diversity and inclusion.

Qualifications

  • Strong understanding of user behaviour and how to improve user engagement.
  • Analytical mindset for data-driven decisions.
  • Excellent communication and collaboration skills.
  • Attention to detail and visually appealing design.
  • Problem-solving skills for troubleshooting.
  • Experience in project management.
  • Experience in agile development is a plus.
  • 5+ years in Professional Services or Customer Success.
  • 3+ years of SaaS experience.
  • Bachelor's degree in a relevant field preferred.

Responsibilities

  • Design, build, and implement interactive experiences.
  • Consult with customers to understand their business objectives.
  • Lead end-to-end WalkMe projects.
  • Monitor and analyze WalkMe usage data.
  • Conduct training sessions for customers.
  • Identify and resolve implementation issues.
  • Foster collaboration with teams.
  • Stay updated with latest trends in digital adoption technologies.

Job description

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Senior Professional Services Consultant London, London

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Client:

WalkMe

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

689390855f52

Job Views:

14

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:
About the position

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Senior Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Sr Professional Services Consultant will report to the Director of Professional Services EMEA.

*German language skills are required*

What you'll own
  • WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
  • Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
  • Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
  • Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement.
  • Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
  • Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
  • Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
  • Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.
What you'll need to succeed
  • Strong understanding of user behaviour and how to improve user engagement through WalkMe.
  • Analytical mindset, capable of interpreting data to make data-driven decisions and optimise WalkMe implementations.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
  • Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
  • Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
  • Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
  • Experience working in an agile development environment is a plus.
  • 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
  • 3+ years of SaaS experience.
  • Bachelor's degree in a relevant field preferred.
Our job titles may span more than one career level. The OTE range for this role is between $XXX and $XXXX. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

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