Senior Production Support Engineer

TP ICAP Group; Belfast; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in market infrastructure is seeking a Senior Production Support Engineer for their EMEA Platform Services Team. The role involves supporting buy-side members across Europe, focusing on transaction and regulatory reporting while utilizing advanced technologies. The ideal candidate will have extensive support experience, strong technical skills, and a customer-oriented approach. This position offers a hybrid work model, allowing flexibility in work arrangements.

Qualifications

• Minimum 7 years of hands-on support experience in a financial institution.
• Proficiency with MSSQL, Oracle, and Sybase databases.
• Strong knowledge of the FIX protocol.

Responsibilities

• Participate in a 'follow the sun' support model, coordinating with global teams.
• Provide daily support and troubleshooting for platform users.
• Track issues in incident management systems to identify trends.

Skills

Customer satisfaction

Communication

Analytical

Tools

Docker

Kubernetes

AWS

Azure

GCP

Job description

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and data distribution through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group hosts a portfolio of premium brands. Collectively, TP ICAP is the largest interdealer broker worldwide by revenue, the leading Energy & Commodities broker, the top provider of OTC data, and operates an award-winning all-to-all trading platform.

The Group operates from over 60 offices across 27 countries, employing approximately 5,300 people. Our vision is to be the most trusted, innovative provider of liquidity and data solutions globally.

About Liquidnet

Liquidnet is a next-generation agency execution platform. Powered by advanced technology, it facilitates institutional trading and liquidity, connecting investors with investments securely and efficiently.

Founded in 1999, Liquidnet aimed to revolutionize trading by creating a community where traders could connect, collaborate, and execute with confidence. Over the years, it has grown into a robust ecosystem supporting the buy side with innovative solutions.

Our commitment is to enhance trading efficiency, intelligence, and accessibility. Our purpose influences all our decisions, from tool development to member relationships.

Role Overview

Liquidnet Europe Limited seeks a Senior Production Support Engineer for the EMEA Platform Services Team. The role requires a proactive individual with technical expertise in supporting buy-side members across Europe, utilizing FIX, Linux, Windows Server, DevOps, database, and networking skills.

This varied role involves supporting cross-platform market-leading technologies and managing all aspects of support for proprietary and third-party applications, focusing on Transaction & Regulatory Reporting. The candidate will identify automation opportunities, contribute to projects, support client migrations, and assist in migrating to cloud technologies. Responsibilities also include member support via phone/email, OMS integration, and trade lifecycle issues for the trading platform and desk.

The ideal candidate will have a positive attitude and high customer service standards, with strong FIX, SQL/Sybase/Oracle database, Linux, cloud, Windows, and networking troubleshooting skills.

Role Responsibilities

1. Participate in a 'follow the sun' support model, coordinating with global teams in APAC and US for pre-market health checks.
2. Conduct regional start-of-day health checks to ensure member connectivity.
3. Provide daily support and troubleshooting for platform users using proprietary tools, escalating issues as needed.
4. Support back-office flows, especially around Regulatory and Transaction Reporting.
5. Engage with internal stakeholders regarding support issues.
6. Track issues in incident management systems to identify trends.
7. Create and monitor internal reports and queries.
8. Assist in product testing and project implementation.
9. Suggest and escalate platform improvements.

Experience / Competences

Essential

• Minimum 7 years of hands-on support experience in a financial institution.
• Experience with Site Reliability Engineering practices.
• Hands-on experience with Docker, Kubernetes, and managing cloud infrastructure (AWS, Azure, GCP).
• Proficiency with MSSQL, Oracle, and Sybase databases.
• Support experience in Unix/Linux environments.
• Strong knowledge of the FIX protocol.
• Experience supporting Windows Server and troubleshooting network issues.
• Understanding of international Equity markets, especially back-office flows.
• Ability to manage multiple projects efficiently.
• Scripting experience with PERL, Python, or similar.

Non-Essential

• Experience with message-based architecture.
• Knowledge of Order Management Systems.
• AWS Certification or equivalent.
• Understanding of DevOps practices and tools.
• Experience with monitoring tools like ITRS.
• Proficiency in Kubernetes management.
• Knowledge of European financial regulations like MiFID II.

Person Profile

• Motivated self-starter with ownership qualities.
• Excellent communication skills across stakeholder levels.
• Customer satisfaction oriented.
• Organized, disciplined, and flexible.
• Analytical with a team-oriented mindset.

#LNET #LI-Hybrid #LI-MID #NIJOBS

Not The Perfect Fit?

We encourage candidates who may not meet every criterion to apply, as we value diverse skills and backgrounds. Our Talent Acquisition team is ready to support your application.

Company Statement

We promote diversity and inclusivity, fostering a welcoming environment where everyone can contribute. Our Employee Network, TP ICAP Accord, supports this mission.

Location

UK - City Quays - Belfast