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Senior Production Support

Cantor Fitzgerald Securities

London

On-site

GBP 50,000 - 80,000

Full time

Yesterday
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Job summary

A leading finance firm is seeking a Senior Production Support professional to oversee the support of front office trading applications. This role requires excellent communication and a strong understanding of financial markets. The ideal candidate will have experience managing incidents, liaising with stakeholders, and performing deep-dive analyses, contributing to a global operations team.

Qualifications

  • Experience in support for electronic and voice trading systems.
  • Strong UNIX and SQL experience required.
  • Excellent communication skills essential.

Responsibilities

  • Providing 2nd line support for trading applications.
  • Managing the production support incident queue.
  • Performing root cause analysis on issues.

Skills

Communication
Financial Markets Knowledge
Adaptability
SQL
UNIX
FIX Protocol
Network Connectivity Understanding

Tools

Elastic Stack
Ansible
AWS
Jira Service Desk
Confluence

Job description

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Senior Production Support Job Description

Main purpose of the role:

The Production Support group provides second level support to all of the Front Office Trading applications used by our customers, supporting the entire front-to-back lifecycle across all Asset classes for the BGC and GFI brands. Production Support is a global operation with staff in Asia, EMEA, and the Americas regions.

Key responsibilities:

  • Providing 2nd line support to a range of internally and externally created trading applications
  • Good knowledge of Financial Markets (Fixed Income, Foreign Exchange, Derivatives, Futures)
  • Managing the production support incident queue
  • Supporting the first line EOperations team
  • Liaising with internal and external customers, senior stakeholders, and third-party vendors
  • Performing deep dive root cause analysis on issues and raising JIRA tickets for bugs
  • Overseeing new projects, ensuring documentation and team readiness
  • Identifying process improvements and automating manual tasks
  • Documenting issues and new processes

Skills / experience required:

  • Excellent communication skills, both verbal and written
  • Experience supporting electronic and voice trading systems
  • Highly motivated and adaptable to change
  • SQL/Oracle/Sybase experience (not necessarily all three)
  • Strong UNIX experience
  • FIX protocol experience
  • Understanding of STP trade flows
  • Good understanding of network connectivity

Advantageous Experience:

  • Familiarity with Elastic Stack (Elasticsearch, Kibana, Logstash)
  • Experience with DevOps tools such as Ansible, Chef, Puppet
  • Familiarity with AWS
  • Object-oriented programming experience
  • Experience with Jira Service Desk or similar tools
  • Experience with Confluence or SharePoint
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