Senior Production Support

Cantor Fitzgerald Securities; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading finance firm is seeking a Senior Production Support professional to oversee the support of front office trading applications. This role requires excellent communication and a strong understanding of financial markets. The ideal candidate will have experience managing incidents, liaising with stakeholders, and performing deep-dive analyses, contributing to a global operations team.

Qualifications

• Experience in support for electronic and voice trading systems.
• Strong UNIX and SQL experience required.
• Excellent communication skills essential.

Responsibilities

• Providing 2nd line support for trading applications.
• Managing the production support incident queue.
• Performing root cause analysis on issues.

Skills

Communication

Financial Markets Knowledge

Adaptability

SQL

UNIX

FIX Protocol

Network Connectivity Understanding

Tools

Elastic Stack

Ansible

AWS

Jira Service Desk

Confluence

Job description

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Senior Production Support Job Description

Main purpose of the role:

The Production Support group provides second level support to all of the Front Office Trading applications used by our customers, supporting the entire front-to-back lifecycle across all Asset classes for the BGC and GFI brands. Production Support is a global operation with staff in Asia, EMEA, and the Americas regions.

Key responsibilities:

• Providing 2nd line support to a range of internally and externally created trading applications
• Good knowledge of Financial Markets (Fixed Income, Foreign Exchange, Derivatives, Futures)
• Managing the production support incident queue
• Supporting the first line EOperations team
• Liaising with internal and external customers, senior stakeholders, and third-party vendors
• Performing deep dive root cause analysis on issues and raising JIRA tickets for bugs
• Overseeing new projects, ensuring documentation and team readiness
• Identifying process improvements and automating manual tasks
• Documenting issues and new processes

Skills / experience required:

• Excellent communication skills, both verbal and written
• Experience supporting electronic and voice trading systems
• Highly motivated and adaptable to change
• SQL/Oracle/Sybase experience (not necessarily all three)
• Strong UNIX experience
• FIX protocol experience
• Understanding of STP trade flows
• Good understanding of network connectivity

Advantageous Experience:

• Familiarity with Elastic Stack (Elasticsearch, Kibana, Logstash)
• Experience with DevOps tools such as Ansible, Chef, Puppet
• Familiarity with AWS
• Object-oriented programming experience
• Experience with Jira Service Desk or similar tools
• Experience with Confluence or SharePoint