Senior Product Support Specialist - Vice President

Delta Capita; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Senior Product Support Specialist to enhance product support processes. This role involves establishing a production support team, ensuring adherence to best practices, and collaborating with cross-functional teams to improve product reliability. Ideal candidates will have proven experience in managing support teams, strong technical skills, and exceptional communication abilities. Join a dynamic environment where your contributions will significantly impact the success of a cutting-edge communication management tool in the financial sector.

Qualifications

• Proven experience in managing production support teams and processes.
• Strong understanding of product support maintenance and security protocols.

Responsibilities

• Establish and lead a production support team with effective onboarding.
• Design and maintain support processes for efficient product maintenance.

Skills

Team Management

Product Support Maintenance

Security Protocols

Proactive Support Strategies

Analytical Skills

Communication Skills

Education

Bachelor's degree in a relevant field

Job description

Role Summary

This is a great opportunity to join our fast-growing business working with some of the world’s leading financial institutions.

Operating as a subsidiary of Delta Capita, Qwyn is a communication management tool aimed at solving the growing burden of business communication, such as high volumes, time spent on communication, multiple channels, and lack of transparency.

To know more about our Qwyn Product here Qwyn - Delta Capita.

We are a dynamic and innovative company dedicated to delivering top-notch products to our clients. We are seeking a highly skilled Senior Product Support Specialist to join our team. This role is crucial in ensuring the smooth operation and security of our product support processes as this product expands in the market.

The Role and Responsibilities

• Team Setup and Management: Establish and lead a production support team, ensuring effective onboarding, training, and development of team members.

• Process Development: Design, implement, and maintain robust support processes to ensure efficient and proactive product maintenance.

• Security and Maintenance: Ensure the team adheres to best practices in product support maintenance, focusing on usability and proactive issue resolution.

• Proactive Support: Develop strategies to anticipate and address potential product issues before they impact users.

• Collaboration: Work closely with cross-functional teams, including product development, engineering, and customer service, to ensure seamless support operations.

• Performance Monitoring: Monitor and analyze support metrics to continuously improve team performance and product reliability.

• Documentation: Maintain comprehensive documentation of support processes, procedures, and best practices.

Skills and Experience

• Experience: Proven experience in setting up and managing production support teams and processes.

• Technical Skills: Strong understanding of product support maintenance, security protocols, and proactive support strategies.

• Leadership: Excellent leadership and team management skills.

• Problem-Solving: Strong analytical and problem-solving abilities.

• Communication: Exceptional communication skills, both written and verbal.

• Education: Bachelor's degree in a relevant field or equivalent experience.

It would be great if you have:

• Background in FinTech / Financial services – Highly desirable.

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent full-time position located in London. As the selection and interview process is ongoing, please submit your application in English as soon as possible. If your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for the UK is mandatory.

Who We Are:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology-based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

· Managed Services

· Consulting & Solutions

· Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.