Senior Product Specialist - Services

Vertiv Group; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Vertiv in the United Kingdom is seeking a Senior Product Specialist to drive evolution and standardization of Oracle EBS Service solutions (Service Requests, Service Contracts, Install Base, and Mobile Field Service). You will deliver enhancements, support complex requirements, and promote global process convergence.

This role can be based in London, Southampton or Bedford and requires strong collaboration with global teams, translating business needs into scalable ERP solutions and contributing

Qualifications

• 5–8 years of Oracle EBS functional experience.
• Experience with Oracle Service modules (Service Requests, Service Contracts, Install Base, Mobile Field Service).
• Experience supporting ERP enhancements and global/multi-regional initiatives.

Responsibilities

• Design and deliver Oracle EBS Service enhancements and process improvements.
• Translate business requirements into scalable and standardized solutions.
• Support Product Owners in defining priorities, scope and roadmap initiatives.
• Ensure solutions align with global ERP standards and business objectives.

Skills

Oracle EBS

Global ERP alignment

Cross-functional collaboration

Analytical problem solving

Tools

Oracle EBS

Oracle Service modules

Job description

Job Description

The Senior Product Specialist will drive the evolution and standardization of Oracle EBS Service solutions (Service Requests, Service Contracts, Install Base, and Mobile Field Service) by delivering enhancements, supporting complex business requirements, and promoting global process convergence.

This role can be based in one of our UK offices - London, Southampton or Bedford

Core Responsibilities

Product Enhancement & Evolution

• Design and deliver Oracle EBS Service enhancements and process improvements.
• Translate business requirements into scalable and standardized solutions.
• Support Product Owners in defining priorities, scope, and roadmap initiatives.
• Ensure solutions align with global ERP standards and business objectives.

Standardization & Convergence

• Harmonize regional service processes into global Oracle EBS templates.
• Identify opportunities to reduce customizations and process variations.
• Promote adoption of standardized solutions across regions.

Expert Functional Support

• Provide expert support for complex or recurring issues.
• Perform root-cause analysis and recommend sustainable solutions.
• Support critical escalations and collaborate with ERP Support teams.
• Convert recurring operational issues into enhancement opportunities.

Knowledge & Governance

• Create and maintain functional documentation and best practices.
• Share knowledge with support teams and junior specialists.
• Contribute to governance and continuous improvement initiatives.

Qualifications

Experience

• 5–8 years of Oracle EBS functional experience.
• Strong experience with Oracle Service modules, including Service Requests, Service Contracts, Install Base, and Mobile Field Service.
• Experience supporting ERP enhancements, process improvements, and business transformation initiatives in global or multi-regional environments.

Skills

• Deep functional knowledge of Oracle EBS Service processes and configuration.
• Strong analytical and problem-solving capabilities.
• Ability to translate business requirements into scalable ERP solutions.
• Experience working with cross-functional teams in a global environment.
• Effective communication, stakeholder management, and knowledge-sharing skills.

Professional Attributes

• Convergence and standardization mindset.
• Customer-focused and results-oriented approach.
• Ability to work independently on complex topics.
• Continuous improvement orientation.
• Strong collaboration and mentoring capabilities.

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].