Senior Product Owner Onboarding

Barclays; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Barclays in London is seeking a Senior Product Owner to lead the development and enhancement of Business Banking products and onboarding journeys. You will own propositions, guide cross‑functional teams and ensure regulatory, risk and customer outcomes are embedded in delivery.

You will manage the product backlog, prioritise initiatives by value, mentor teams and drive end‑to‑end delivery across the customer lifecycle with a focus on effective value realisation and compliance.

Qualifications

• Experience in product ownership or proposition development.
• Ability to translate business requirements into clear priorities.
• Experience analysing OKRs and performance metrics.
• Knowledge of KYC/KYB requirements.
• Understanding of economic crime risks including AML.

Responsibilities

• Lead development and enhancement of Business Banking products and onboarding journeys.
• Own product propositions and journeys, guiding delivery and regulatory alignment.
• Manage product backlog and prioritise initiatives based on business value.
• Lead and develop the team, ensuring consistent delivery flow.
• Collaborate with stakeholders to drive change and transformation.

Skills

Product ownership

Stakeholder management

OKRs & metrics

KYC/KYB

AML risk awareness

Regulatory risk awareness

Team leadership

Backlog management

Agile delivery

Job description

As a Senior Product Owner, you will oversee the development and enhancement of existing and new products within Business Banking. The role will focus on driving change and transformation across the end-to-end customer onboarding journey. You will take ownership of the associated products, propositions, and journeys, ensuring they deliver a seamless customer experience while meeting business objectives and regulatory requirements. You will be responsible for leading and developing the team, managing the product backlog, prioritising initiatives based on business value and customer outcomes, and ensuring a consistent flow of delivery.

Essential Skills

• Strong experience in product ownership, product management, or proposition development, with the confidence to guide stakeholders, provide expert advice and influence decision-making.
• Ability to communicate effectively with technical teams and business stakeholders, translating business requirements into clear product priorities and delivery objectives.
• Experience analysing OKRs and performance metrics to identify improvement opportunities and implement changes that deliver measurable outcomes.
• Understanding of Know Your Customer (KYC) and Know Your Business (KYB) requirements.
• Understanding of economic crime risks, including fraud and anti-money laundering (AML).
• Ability to identify and consider operational, regulatory and customer risks when making product decisions and delivering change
• Experience leading teams, managing product backlogs, prioritising competing demands and maintaining an effective flow of work to maximise business value

Desirable Skills

• Experience working within Agile delivery environments

This role can be based out of London, North Hampton or Knutsford.

Purpose of the role

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

Accountabilities

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.