Senior Product Owner - Gateway and Acquiring

Planet; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global technology company in the UK is seeking a Senior Product Owner / Business Analyst to drive merchant integration within their eCommerce team. The role involves translating eCommerce strategy, managing delivery rituals, and collaborating across teams to enhance payment solutions. Ideal candidates have over 5 years of experience in eCommerce and are fluent in Agile practices. Attractive benefits and a hybrid work model with three days in the office are offered.

Benefits

Hybrid work model

Career growth opportunities

Qualifications

• 5+ years experience as a Product Owner, Business Analyst or Product Manager.
• Comfortable working across geographies with technical and commercial teams.
• Experience working with PSPs, acquirers, or merchant onboarding platforms.

Responsibilities

• Translate eCommerce strategy into executable backlog and user stories.
• Own delivery rituals and connect product vision with engineering execution.
• Map out merchant journeys and drive simplification through enhancements.

Skills

Experience with merchant-focused tooling

Fluent in Agile practices

Strong understanding of payment gateway integration

Experience with JIRA

Stakeholder management skills

Knowledge of scheme compliance

Strategic mindset

Education

Scrum Master or Product Owner certification

Tools

Confluence

Figma

Job description

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview

We’re looking for aSenior Product Owner / Business Analystto join the eCommerce team at Planet and help drive scalable merchant integration and operations across our payments platform. You will focus on enabling growth and operational excellence across ourgateway, onboarding, and portal experiences. You’ll work closely with engineering, onboarding, fraud, compliance, commercial, and scheme teams to deliver capability that supports enterprise clients like Accor as well as thousands of long-tail merchants across Europe.

This is ahands-on product rolewith dual responsibilities:

Product Ownership– you will own and evolve parts of our merchant enablement tooling and roadmap (e.g. onboarding workflows, MID provisioning, merchant self-service), ensuring what we build is aligned with customer needs and strategic outcomes.

Delivery Partnering– you will act as the product-team interface to engineering and onboarding squads, helping shape and run delivery ceremonies, resolve blockers, and clarify requirements across multiple stakeholders.

What you will do

• Translate eCommerce strategy into executable backlog and user stories across onboarding, integration, and self-service tools.

• Own delivery rituals (standups, planning, demos, retros) and be the connective tissue betweenproduct visionandengineering execution.

• Map out merchant and operations journeys (MID setup, acquirer routing, APM provisioning, error resolution) and drive simplification through portal and API enhancements.

• Lead backlog grooming with a bias towardspeed-to-value, andplatform scalability.

• Collaborate with other product managers and owners across fraud, scheme compliance, APMs, billing, and portal to prioritise foundational capability.

• Support design and rollout of new portal features (e.g. onboarding flow management, refund visibility, DCC settings) and guide readiness for pilot merchant rollout.

• Analyse merchant onboarding performance, support load, fraud rejection causes, and other friction points – feeding insights into product prioritisation.

• Foster close relationships with tech leads and engineers to ensure clear requirements and smooth sprint delivery.

• Act as a subject matter expert for our eCommerce enablement stack, championingdata-informed decision making anddelivery excellence.

Who you are

• 5+ years experience as aProduct Owner, Business Analyst or Product Managerworking on merchant-focused or operational tooling in eCommerce or payments.

• Fluent in Agile practices and experienced working directly withengineering squadson API, UI, and backend feature delivery.

• Strong understanding ofpayment gateway integration, acquirer onboarding, and merchant portal requirements (e.g. MID setup, 3DS, DCC, scheme tokens).

• Experience withJIRA, Confluence, Figma, and other standard product tools.

• Comfortable working across geographies (CH, PT, ES, UK) with both technical and commercial teams.

• Familiarity withhospitality use cases, including property-based merchant hierarchies, legacy PMS connectivity (e.g. Oracle), and pay-by-link flows.

• Strategic mindset, with the ability to operate tactically — making trade-offs and clarifying ambiguity under pressure.

• A bias for action, strong stakeholder management skills, and a high ownership mentality.

• Experience working with PSPs, acquirers, or merchant onboarding platforms.

• Knowledge ofscheme compliance, APM integrations (e.g. Klarna, PayPal, TWINT), orfraud tool enablement.

• Experience supporting enterprise clients duringportal rollout or migration(e.g. Scandic, Evolta).

• Scrum Master or Product Owner certification (e.g. PSPO, CSPO).

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.