Senior Product Owner – Customer Master (MDM)

Admiral Insurance Plc; Cardiff; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company seeks a Senior Product Owner to lead the Customer Master Data Management platform. This role involves defining business needs, managing product backlog, and close collaboration across teams to enhance customer experiences. Join a diverse and inclusive environment fostering growth and innovation.

Benefits

Diverse and inclusive culture

Employee share scheme

Flexible working options

Generous annual leave

Recognition as a Great Place to Work

Qualifications

• Experience with Customer MDM platforms, especially Informatica.
• Experience in retail insurance or financial services is desirable.
• Skilled in delivery planning and requirement gathering.

Responsibilities

• Define and refine business requirements in collaboration with stakeholders.
• Translate requirements into a prioritized product backlog.
• Communicate requirements to delivery teams and ensure high-quality solutions.

Skills

Stakeholder engagement

Backlog management

Agile methodology

Education

Experience as Product Owner or Product Manager

Tools

Jira

Confluence

Job description

Social network you want to login/join with:

Senior Product Owner – Customer Master (MDM), Cardiff

Client:

Admiral Insurance Plc

Location:

Cardiff, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3eb0a5aa9d33

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

We’re on a mission to deliver seamless, personalised, and frictionless experiences for every customer at Admiral. At the heart of this transformation is our newly launched Customer Master Data Management (MDM) solution, which serves as the strategic platform providing a trusted, connected view of our customers and their products across the Admiral Group.

We’re looking for a passionate and experienced Product Owner to lead the evolution of this platform. This is a unique opportunity to shape and grow a capability that is central to powering connected customer experiences, while working closely with business, data, and technology teams to deliver real value at scale.

Key Responsibilities:

• Define and continuously refine business requirements in collaboration with stakeholders, ensuring clear articulation of customer and business needs.
• Translate these requirements into a well-prioritized product backlog, focused on delivering maximum business value from the MDM platform.
• Develop and own the platform vision and roadmap for Admiral’s MDM system, enabling enterprise-wide activation of trusted customer data.
• Partner closely with Admiral’s central data teams to ensure effective collaboration on data quality, flows, governance, and usage.
• Identify and assess new opportunities to unlock value from MDM, powering customer experiences and enterprise data interoperability.
• Ensure clear communication of requirements to delivery teams and work closely with engineering, architecture, and platform leads to deliver high-quality solutions.
• Evangelize the value of the MDM platform across the business through demos, showcases, and stakeholder education.

What We’re Looking For:

• Proven experience as a Product Owner or Product Manager working with Customer MDM platforms or other enterprise-scale systems. Experience with Informatic MDM is a plus.
• Experience in enterprise platform product ownership, especially in environments with federated data ownership or complex organizational structures.
• Experience in retail insurance or financial services is highly desirable.
• Strong collaboration and stakeholder engagement skills, especially in aligning with centralized data, IT, and business teams.
• Skilled in backlog management, delivery planning, and requirement gathering within an agile framework.
• A strategic thinker who can connect platform capabilities to business outcomes.
• Familiarity with tools such as Jira, Confluence, and data delivery pipelines is a plus.

Why Join Us?

This isn’t just about managing a system — it’s about building a strategic capability that enables Admiral to understand, serve, and empower our customers like never before. You’ll be at the center of our transformation, working across disciplines and teams, with visibility, ownership, and the opportunity to make a big impact.

If you love working on complex systems, enabling brilliant customer experiences, and collaborating across data and technology — we’d love to hear from you.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can grow and progress at a pace and in a direction that suits you, make a difference for our customers and each other, and share in our future with all colleagues eligible for up to £X of free shares each year after one year of service.

Everyone receives days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognized as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over X years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality, or any of the protected characteristics.

Our benefits ensure our colleagues have a great work-life balance; you can view some of our other key benefits.