Senior Product Owner - Checkout

Planet; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology provider in London is seeking an experienced Product Owner to manage the Checkout and Pay by Link experiences for its eCommerce solutions. The ideal candidate will have over 5 years of experience in product management, particularly within payments. Responsibilities include backlog management, collaboration with cross-functional teams, and improving conversion rates. This role supports a hybrid work model, offering flexibility in a fast-paced environment.

Benefits

Hybrid work model

Career growth opportunities

Diversity-focused workplace

Qualifications

• 5+ years of experience as a Product Owner or Product Manager.
• Strong knowledge of hosted checkout experiences and multi-payment method orchestration.
• Comfortable working with APIs, SDKs, redirects, and hosted flows.

Responsibilities

• Own the Checkout & Pay by Link experience for the eCommerce payment stack.
• Manage backlog grooming, sprint planning, and delivery ceremonies.
• Collaborate with UX and data teams to improve conversion rates.

Skills

Product management

Payments experience

Agile methodologies

User experience design

Token management

Job description

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue, and save time.

Founded over 35 years ago and headquartered in London, we have more than 2,500 employees across six continents serving customers in over 120 markets.

Role overview:

We are seeking a Product Owner to own and evolve Planet’s Checkout and Pay by Link experiences – the key front doors to our eCommerce payment stack. This role is central to how merchants – especially in hospitality and travel – present payment options, capture tokens, and complete transactions via direct, hosted, or link-based journeys.

You will shape the product backlog for hosted pages, SDKs, and deep integrations with booking systems, focusing on performance, UX, token management, and flexibility across APMs and schemes.

What you will do:

Own the Checkout & Pay by Link Experience

• Manage the backlog for hosted checkout pages, drop-in SDKs, and redirect/payment link flows.
• Own the full lifecycle of Pay by Link – creation, expiry, re-use, token capture, branding, and reporting.
• Partner with integration teams to support Oracle, Protel, and other PMS-linked flows, ensuring booking-to-payment links are robust and traceable.
• Define acceptance criteria for multi-lingual, multi-currency, responsive checkout flows with tokenization and SCA-compliant authentication.

Support Payment Method Orchestration

• Ensure checkout experiences support all relevant payment types: cards, APMs, network tokens, and 3DS2.
• Collaborate with APM and gateway teams to integrate new payment methods with minimal merchant friction.
• Manage how payment methods are displayed, selected, and prioritized across checkout and Pay by Link interfaces.

Backlog Management & Delivery

• Translate merchant use cases, technical capabilities, and regulatory needs into user stories and epics.
• Lead backlog grooming, sprint planning, and delivery ceremonies with engineering and QA teams.
• Track feature adoption and merchant feedback to inform backlog priorities and refinements.

Drive Conversion & Merchant Enablement

• Partner with UX, commercial, and data teams to improve conversion rates, reduce drop-off, and support Pay by Link tracking.
• Ensure merchants can self-serve or automate key flows (e.g., pre-fill, re-send link, reuse tokens, customize branding).
• Work with portal and onboarding teams to ensure link and checkout tools are discoverable and configurable.

Who you are:

• 5+ years of experience as a Product Owner or Product Manager, ideally in payments or hospitality eCommerce.
• Strong knowledge of hosted checkout experiences, tokenization, 3DS2, and multi-payment method orchestration.
• Experience designing or owning Pay by Link or similar link-based invoice/checkout products.
• Familiarity with hospitality booking engine flows (Oracle, Protel, etc.) and token capture at booking or check-in.
• Comfortable working with APIs, SDKs, redirects, and hosted flows, collaborating closely with developers.
• Skilled in backlog ownership, Agile rituals, and delivery-focused product thinking.
• Experience in hospitality or retail checkout UX and Pay by Link adoption.
• Knowledge of token lifecycle management, network tokenization, and repeat payments.
• Understanding of SCA exemptions, delayed authentication, and payment timing (pre-auth vs post-stay).
• Experience with merchant configuration tools or branded checkout theming.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and employment decisions are based on qualifications, merit, and business need.

Join us to grow your career in the exciting, fast-paced technology market with a business that delivers connected commerce. We look forward to hearing from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made to enable individuals to perform the essential functions of this role successfully.