Senior Product Owner

THE WHITE COMPANY; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in London is seeking a Senior Product Owner for a 9-12 month maternity cover contract. The role focuses on enhancing the digital customer experience through strategic leadership, collaboration, and agile methodologies. Ideal candidates have ecommerce experience and excellent communication skills. The benefits include discounts, bonuses, and continued development opportunities.

Benefits

Up to 50% discount

25 days holiday

15% Bonus Potential

Continued Development

Pension Scheme

Life Assurance

Private Medical Insurance

Qualifications

• Proven experience as a Product Owner in an ecommerce environment.
• Strong commercial mindset and ability to prioritise based on business value.
• Excellent communication skills to influence stakeholders.

Responsibilities

• Responsible for scoping and delivery of digital roadmap initiatives.
• Partnering with UX and data teams to understand customer behaviour.
• Defining and prioritising initiatives based on insights.

Skills

Ecommerce experience

Commercial mindset

Data-driven approach

Excellent communication skills

Collaborative attitude

Technical understanding

Tools

SAP Hybris

Adobe Analytics

Job description

Our Role

We are seeking an experienced Senior Product Owner to join our team on a 9-12 month maternity cover contract, where you will play a critical role in shaping & delivery of the future of our digital customer experience. It is a broad role requiring customer focus, commercial acumen, strategic thinking, a high level of technical understanding & a passion for both retail & digital innovation.

You’ll be responsible for the end-to-end delivery of new customer experiences that align with The White Company’s digital vision. Leading a cross-functional squad, you will develop value-driven solutions that support business goals while delighting our customers. You'll own the product vision, manage prioritised backlogs, align stakeholders around strategic goals, and continuously seek ways to optimise the digital journey for maximum impact.

Collaboration is key. You will work closely with teams across the business to understand challenges and opportunities, and partner with IT to scope and deliver change. Agile ways of working are integral to our evolution, and your experience in agile delivery will help us continue to refine and improve our approach.

If you're passionate about retail, have a proven track record of leading high-performing product teams, and excel at translating complex problems into digital solutions, we’d love to hear from you.

What you’ll be doing

• Responsible for the scoping, analysis, and delivery of digital roadmap initiatives with a channel or area of the customer journey
• Partnering with UX and data insight teams to develop a deep understanding of customer behaviour and needs
• Defining and prioritising initiatives based on customer insights, commercial value, and technical feasibility—supported by clear business cases
• Collaborating with IT to identify the best-fit technical solutions to meet both customer and business needs
• Working across departments—including Trading, Marketing, Merchandising, Creative, Retail, Contact Centre, Finance, and Logistics—to ensure alignment and stakeholder satisfaction
• Communicating progress, risks, and opportunities to key stakeholders and business leaders
• Understanding cross-functional impacts and ensuring smooth transitions of projects into BAU

The skills and experience you’ll need

• Proven experience as a Product Owner in an ecommerce environment—ideally within retail and agile settings
• A strong commercial mindset and the ability to confidently prioritise based on business value
• A data-driven, customer-obsessed, and solutions-oriented approach
• Excellent communication skills and the ability to influence stakeholders at all levels
• A pragmatic, delivery-focused mindset with the ability to lead full product/project lifecycles
• Solid technical understanding—enough to collaborate effectively with developers and assess implementation impact
• A proactive, collaborative attitude and the ability to work both independently and as part of a team
• Experience with SAP Hybris and Adobe Analytics is highly desirable

What we’ll offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount - Up to 50% discount (dependent on contract type)
• Holiday – 25 days rising to 28 days after 3 yrs
• Holiday Buy – opportunity to buy up to an additional 5 days holiday
• 15% Bonus Potential - In addition to our competitive salaries, all our permanent employees are entitled to join a discretionary bonus scheme. (dependent on contract type)
• Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Continued Development - Inclusion on our Leadership Development Programme
• Pension Scheme
• Life Assurance
• Private Medical Insurance

Additional Benefits

• Fruit basket daily
• Tea and coffee provided
• Working from Home - option to work from home on Mondays and Fridays
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice
• Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops, restaurants/bars, cinema, and gym

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.