Senior Product Operation Specialist (User Research)

Trip.com Travel Singapore Pte; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Content Quality Manager to enhance the quality of tourism content. This role involves collaborating with product and R&D teams, staying ahead of travel trends, and implementing robust quality assurance frameworks. You will lead efforts to ensure content accuracy and relevance, while fostering a collaborative environment across diverse teams. Join a dynamic international team that values innovation and offers abundant career opportunities, flexible work arrangements, and a supportive culture. If you are ready to make a global impact in the travel industry, this is the perfect opportunity for you.

Benefits

Flexible work arrangements

Learning opportunities

Company-sponsored events

Internal transfer encouragement

Global job rotation program

Qualifications

• Solid experience in user research and various research approaches.
• Exceptional leadership and communication skills with senior stakeholders.

Responsibilities

• Drive innovation in content operations and enhance user engagement.
• Develop quality assurance frameworks for content consistency and relevance.

Skills

User Research

Leadership

Communication

Problem-Solving

Data Analysis

Cross-Functional Collaboration

Market Trends Analysis

Job description

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About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We are looking for a Content Quality Manager with a passion for travel to join our team at Trip.com. In this role, you'll play a pivotal part in shaping and maintaining the quality of our tourism content while enhancing the overall user experience for our EU audiences and customers.

In this Role, you'll get to:

• Work closely with product and R&D teams to drive innovation in content operations.
• Stay ahead of global travel trends and user behaviour to inform content strategies, enhance user engagement, and improve operational efficiency through market-driven insights.
• Collaborate with cross-functional teams to align content strategies across user needs and business goals.
• Lead the design and refinement of user experience standards, establishing performance metrics to continuously evaluate and enhance quality.
• Develop and implement robust quality assurance frameworks to ensure content consistency and relevance while driving continuous improvement through user driven insights.
• Oversee the strategic direction of content quality management, ensuring accuracy, freshness, and comprehensiveness across all travel content channels.

What you'll Need to Succeed:

• Solid experience in the field of user research, mastering various research approaches such as surveys, competitor analysis, usability test, in-depth interview, focus group, AB test, etc.
• Adept at navigating multicultural environments and addressing the needs of an international audience; additional language capabilities are highly valued.
• Skilled in fostering teamwork across diverse groups to align goals and drive innovation.
• Exceptional leadership, communication, and cross-functional collaboration abilities, with a history of engaging senior stakeholders to deliver impactful initiatives.
• Strong problem-solving skills, with a focus on developing user-centric and scalable solutions to complex challenges.
• Proven track record in designing and managing quality management systems, utilising data analysis and process optimisation to drive results.
• Expertise in travel products, market trends, and user behavior, with the ability to strategize effectively at a high level.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace.

What's more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make a global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
• We encourage flexible work arrangements.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com.

Have a good trip, and see you soon!