Senior Product Manager - Web/Mobile

eBay; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global eCommerce platform is seeking a seasoned Product Manager to lead the User Experience for their Global Shipping Platform. You will shape the shipping experience for millions of sellers, focusing on creating an integrated and seamless process that enhances efficiency and customer loyalty. Ideal candidates should have over 5 years of eCommerce product management experience and a strong understanding of frontend architectures.

Qualifications

• 5+ years product management experience in eCommerce, launching web and mobile products.
• Experience building products with empathy for users’ mental models.
• Hypothesis-driven: clear success metrics, instrument analytics, run experiments.

Responsibilities

• Define a bold frontend vision rooted in user journey maps and market insights.
• Partner with UX/UI to iterate wireframes, Figma flows, or lightweight HTML proofs.
• Own success metrics (e.g., conversion lift, adoption, time-to-purchase) and analyze results.

Skills

Ecommerce & Frontend Expertise

Customer-Obsessed

Creative, Metrics-Driven Problem Solver

Exceptional Communicator & Facilitator

Platform-Oriented Thinker

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About eBay Shipping

At eBay, our mission is to empower people and create economic opportunity for all. Within our Shipping organization, we’re building the next-generation platform that redefines how millions of buyers and sellers move goods around the globe. From label creation to carrier integrations and tracking, our mission is to make shipping effortless, transparent, and delightful.

Role Overview

We’re looking for a seasoned Product Manager (5+ years) to commandeer the User Experience for our Global Shipping Platform - an eCommerce engine within the eBay ecosystem that already processes 100s of millions of packages!

This role is your chance to shape how millions of eBay Sellers around the world ship their orders! You will be responsible for delivering an integrated, seamless experience that removes friction, boosts efficiency, and drives loyalty. You’ll define the direction of a platform that’s mission-critical to eBay’s marketplace, with the aim to expand our customer base, deepen our market footprint, and raise the industry bar for ease of use - setting the benchmark that competitors will strive to match. Sounds exciting? Read on…

What You’ll Do

• Craft & Evangelize UX-Driven Vision
  Define a bold frontend vision rooted in user journey maps and market insights. Champion accessibility, internationalization, and clear design to ensure every interaction delights.
  

• Execute through Rapid Prototyping & Validation
  Partner with UX/UI to iterate wireframes, Figma flows, or lightweight HTML proofs. Facilitate design sprints and usability labs, and translate validated concepts into well-scoped stories and acceptance criteria.
  

• Measure, Experiment & Iterate
  Own success metrics (e.g., conversion lift, adoption, time-to-purchase), instrument events and build real-time dashboards. Run A/B tests with clear hypotheses, analyze results, and refine the product continuously.
  

• Platform-First & Developer Experience
  Build modular components and enforce design-system governance for reuse. Collaborate with Engineering teams on CI/CD, feature flags to ensure rapid, safe rollouts.
  

• Lead Cross-Functional Alignment & Storytelling
  Map complex workflows end-to-end, surface quantitative and qualitative insights, and frame them in compelling narratives. Align Legal, Finance, Ops, and Marketing to unblock launches and drive adoption.
  

• Continuous Discovery & Growth Focus
  Run user interviews, monitor in-product feedback, and host retrospectives to uncover pain points and opportunities - whether simplifying label printing or introducing new value-add services without sacrificing trust.

What You Bring

• Ecommerce & Frontend Expertise
  5+ years product management experience in eCommerce, launching 0 to 1 web and/or mobile products. Deep understanding of frontend architectures, native iOS/Android considerations, and internationalization/localization best practices.
  

• Customer-Obsessed
  Experience of building products with empathy for users’ mental models, constantly discovering how customers' needs change.
  

• Creative, Metrics-Driven Problem Solver
  Hypothesis-driven: you define clear success metrics, instrument analytics, run experiments, and prioritize build work to move the needle.
  

• Exceptional Communicator & Facilitator
  Adept at running co-creation workshops, design sprints, and cross-disciplinary demos. You tell data-informed stories that rally teams, influence stakeholders, and secure buy-in.
  

• Platform-Oriented Thinker
  Proven track record of building platforms that scale to new markets, new product offerings and business initiatives.

Nice to Have

• Prior experience in shipping or logistics products

• Experience building and managing products with high traffic throughput (+1M users/day)

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