Senior Product Manager - Observability

TN United Kingdom; Welwyn Garden City; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

Join a dynamic team at an innovative company focused on enhancing customer experiences through data-driven decisions. As a Product Manager, you'll play a pivotal role in shaping technical strategies and leading cross-functional collaborations. Your expertise in observability and incident management will help drive product improvements and ensure efficient operations. With a commitment to inclusivity and diversity, this organization provides a supportive environment where you can thrive and make a real impact. If you're passionate about solving complex problems in a fast-paced setting, this opportunity is for you.

Benefits

Annual bonus scheme

25 days holiday plus personal day

Private medical insurance

Maternity and adoption leave

Free virtual GP service

Employee Assistance Programme

Mental wellbeing support

Qualifications

• Experience with observability concepts and distributed systems.
• Strong data analysis skills to interpret complex patterns.

Responsibilities

• Engage with stakeholders to define vision and strategy.
• Lead discovery work for new products and features.

Skills

Data Analysis

User-Centric Mindset

Cross-Functional Collaboration

Problem Solving

Tools

New Relic

Splunk

Grafana

Open Telemetry

Job description

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Job Reference:

69b17fd7dc2b

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Tesco UK • Welwyn Garden City • Full-Time • Apply by 29-Apr-2025

About the role

Be part of our exciting Observability and Incident Management Team, impacting core technology and experienced product teams. You will influence technical and cultural strategies, supporting data-driven decision making to enhance our brand, bottom line, and customer experience.

Our goal is to ensure groceries are delivered to stores, colleagues can perform their jobs efficiently, and customers enjoy interacting with Tesco. If you're a customer-focused Product Manager who thrives on solving hard problems in a fast-paced environment, we'd love to hear from you!

What is in it for you

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day and bank holidays
• Private medical insurance
• 26 weeks maternity and adoption leave at full pay after 1 year of service, followed by statutory leave; includes 4 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP), and mental wellbeing support

You will be responsible for

• Engaging with stakeholders and Senior Product Manager to define and execute vision, strategy, and roadmap, managing expectations and dependencies across teams
• Understanding user personas, customer needs, and stakeholder pain points
• Documenting requirements with user stories, personas, and acceptance criteria; breaking down complex work into deliverable chunks
• Leading sprint and release planning to maximize business value
• Leading discovery work for new products/features, collaborating on prototypes and MVP validation
• Driving experiments, creating MVPs, and analyzing data to inform product improvements

You will need

Technical:

• Understanding observability concepts: logs, metrics, traces
• Familiarity with distributed systems, microservices, and challenges
• Experience with tools like New Relic, Splunk, Grafana, VM, Open Telemetry
• Knowledge of software development lifecycle, CI/CD, DevOps, APIs, backend applications
• Data analysis skills for interpreting complex data patterns

Leadership:

• Cross-functional collaboration with engineering, operations, product, and leadership
• Ability to mediate conflicting priorities and build consensus
• User-centric mindset and empathy for end users
• Experience leading initiatives for new processes, concepts, and tools
• Advocacy for observability practices and fostering a monitoring culture

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About us

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our purpose is ‘Serving our customers, communities and planet a little better every day’. We value diversity and inclusivity, creating a workplace where everyone can be themselves and has equal opportunities.