Senior Product Manager - Mobile

eBay Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global ecommerce leader is seeking an experienced Product Manager to lead user experience for their Global Shipping Platform. The role involves defining a bold frontend vision, measuring success metrics, and collaborating across departments to enhance the shipping experience for millions of users. Candidates should have over 5 years in ecommerce product management and deep knowledge of frontend architectures. This position is located in Greater London and offers competitive benefits.

Qualifications

• 5+ years product management experience in ecommerce.
• Deep understanding of frontend architectures and internationalization/localization.
• Hypothesis-driven with success metrics and analytics.

Responsibilities

• Define frontend vision rooted in user journeys and market insights.
• Iterate wireframes and facilitate design sprints.
• Own success metrics and run A/B tests.

Skills

Ecommerce product management

Frontend architecture

Analytical skills

Communication skills

Problem solving

Job description

Overview

At eBay, we’re a global ecommerce leader shaping how the world shops and sells. Our Shipping organization is building the next-generation platform that moves goods globally from label creation to carrier integrations and tracking. We’re seeking a seasoned Product Manager (5+ years) to lead the User Experience for our Global Shipping Platform — an eBay engine that already processes hundreds of millions of packages. This role shapes how millions of eBay Sellers worldwide ship their orders, delivering a seamless, efficient, and trusted experience that expands our customer base and market footprint.

What You’ll Do

• Craft & Evangelize UX-Driven Vision: Define a bold frontend vision rooted in user journeys and market insights. Champion accessibility, internationalization, and clear design to delight every interaction.
• Execute through Rapid Prototyping & Validation: Partner with UX/UI to iterate wireframes, Figma flows, or lightweight HTML proofs. Facilitate design sprints and usability labs; translate validated concepts into well-scoped stories and acceptance criteria.
• Measure, Experiment & Iterate: Own success metrics (e.g., conversion lift, adoption, time-to-purchase), instrument events, and build real-time dashboards. Run A/B tests with clear hypotheses and refine the product continuously.
• Platform-First & Developer Experience: Build modular components and enforce design-system governance for reuse. Collaborate with Engineering on CI/CD and feature flags for rapid, safe rollouts.
• Lead Cross-Functional Alignment & Storytelling: Map complex workflows end-to-end, surface insights, and frame them in compelling narratives. Align Legal, Finance, Ops, and Marketing to unblock launches and drive adoption.
• Continuous Discovery & Growth Focus: Run user interviews, monitor in-product feedback, and host retrospectives to uncover pain points and opportunities.

What You Bring

• Ecommerce & Frontend Expertise: 5+ years product management in ecommerce; launching 0-to-1 web and/or mobile products. Deep understanding of frontend architectures, native iOS/Android considerations, and internationalization/localization.
• Customer-Obsessed: Empathy for users’ mental models and evolving needs.
• Creative, Metrics-Driven Problem Solver: Hypothesis-driven with clear success metrics, analytics, experiments, and prioritized delivery to move the needle.
• Exceptional Communicator & Facilitator: Experience leading co-creation workshops, design sprints, and cross-disciplinary demos; ability to tell data-informed stories and gain buy-in.
• Platform-Oriented Thinker: Proven track record building scalable platforms for new markets and offerings.

Nice to Have

• Prior experience shipping or managing logistics products.
• Experience building products with high traffic throughput (+1M users/day).

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