Senior Product Manager, Flex

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

Location: London or Remote (UK) | Salary: £95,000 to £125,000 + Benefits

Product at Monzo

We’re looking for a Senior Product Manager to join our team and help us build one of the best, most innovative banks in the world.

Monzo is the lead challenger bank in the UK with a mission to Make Money Work for Everyone. In the last few years we’ve built a banking app with extremely high daily engagement and an NPS that’s consistently above 70. More than 10% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives.

Product is at the heart of this ambition. As a Senior PM you’ll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You’ll operate with autonomy and have a massive impact on our customers’ lives and Monzo’s success.

Your role:

We’re looking for a Senior Product Manager to join us to define and deliver the next phase of growth for Monzo Flex, towards our vision of becoming the UKs largest credit card issuer.

Flex has grown significantly over the last three years since launch and has become one of the UKs fastest growing credit cards. It recently won the best credit card at the Cards and Payment awards (2024), and at the British Bank Awards (2023). We’re looking to hire someone to help design and accelerate the next phase of growth, to become the market leading credit card across multiple consumer segments.

As Senior Product Manager, you’ll lead on developing and delivering the strategy to expand into new segments, alongside the existing Flex Purchase product and customer base.

What you’ll work on:

• Lead a cross-functional team to develop and deliver a strategy for attracting new consumer segments to Flex. Key success metrics include total Flex users, monthly engagement, depth of spend and loss coverage.
• Define product strategy for the next phase of growth for key segments, including building a deep understanding of customer needs and market opportunities, and how we’ll continue to differentiate ourselves and grow.
• Work iteratively and collaboratively with design, engineering, research, data science, compliance and many others to refine your plan and execute against it effectively.
• Lead the planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives.
• Balance work to create long-term growth, and work to hit short-term growth and revenue targets.
• Shape the broader product strategy by sharing insights from your work.

You should apply if:

• You have experience working with financial services products. Bonus if this experience has been on a credit card or BNPL product.
• You’ve got extensive experience of shipping successful, customer-centric digital products in a fast growing tech company.
• You're commercial. You have a track record of delivering P&L impact through product work.
• You’re passionate about building value for customers and not just achieving business results.
• You’re data driven, passionate about metrics, and intellectually honest about how your work is performing -- and driven to continuously improve it.
• You’re creative, opportunistic, and love working as part of a fast, iterative team.
• You’re full of novel ideas and creative solutions, and able to tease them out of others too.
• You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with.
• You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way.
• You’re a fast learner, humble and curious, and enjoy developing yourself and others.
• What we’re doing here at Monzo excites you!

The interview process:

• Recruiter Call
• Initial Call with Hiring Manager
• Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership
• Final interview with our GM of Borrowing

Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on tech-hiring@monzo.com

What’s in it for you:

£95,000 to £125,000 depending on experience plus stock options & benefits

We can help you relocate to the UK

We can sponsor visas

This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses and conferences

And much more, see our full list of benefits here

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.