Senior Product Manager - Digital Customer Experience

TN United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a Senior Product Manager to enhance digital customer experiences. This role involves leading product strategy and execution across web and mobile platforms, driving user-centric design, and collaborating with cross-functional teams. You'll play a pivotal role in shaping impactful digital journeys that fuel growth. Join a dynamic team that values collaboration and innovation, where your contributions will make a significant difference in the evolving landscape of insurance. If you're ready to take your career to the next level in a supportive and inclusive environment, this opportunity is for you.

Benefits

Private Medical Insurance

Company Share Options

Generous Holiday Allowance

Wellbeing Benefits

Flexible Hybrid Working Contribution

Qualifications

• Proven experience in product management in agile environments.
• Strong analytical mindset with tools like Amplitude and SQL.

Responsibilities

• Lead digital product strategy for customer-facing journeys.
• Own product roadmap and prioritize quarterly goals.

Skills

Product Management

Agile Methodologies

Analytical Skills

Stakeholder Management

User-Centric Design

Tools

Amplitude

Looker

SQL

Job description

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Senior Product Manager - Digital Customer Experience, London

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Client:

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

bf372ccced9f

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we’re only just getting started.

About the Product Team

Product Managers at Zego are change-makers. We build and scale data-driven, impactful solutions that enable Zego to offer competitive and personalised insurance. Working in a fast-paced Agile environment, our team thrives on innovation, cross-functional collaboration, and driving measurable outcomes.

From enhancing pricing models to streamlining digital experiences, our Product team is instrumental in shaping the future of insurance.

Purpose of the role

We’re looking for a Senior Product Manager to join our Digital Customer Experience team. This role is critical to delivering exceptional, high-converting digital journeys that fuel Zego’s growth.

You’ll lead the strategy, development, and optimisation of our customer-facing digital capabilities. You’ll work closely with engineers, analysts, marketers, and operations to create seamless, impactful customer experiences that drive adoption and conversion.

You will also be pivotal in engaging cross-functional teams and external stakeholders, aligning product mechanics with regulatory requirements, and maintaining underwriting flexibility to scale with Zego's ambitions.

What you will be doing:

• Lead digital product strategy and execution for Zego’s customer-facing journeys across web and mobile platforms.
• Own the product roadmap and prioritisation within the quarterly goals that you help define, ensuring alignment with the company's overall goals and long-term strategy.
• Partner cross-functionally with engineering, data, research, marketing, and operations to identify and deliver high-impact initiatives.
• Use data and experimentation (A/B testing, funnel analysis) to validate ideas and continuously optimise the user journeys. This is a must.
• Champion user-centric design, ensuring every touchpoint delivers simplicity, value, and delight.
• Communicate product vision and updates clearly and consistently across stakeholders and senior leadership.

What you'll need to be successful:

• Proven experience as a Product Manager in fast-paced, agile environments
• Strong analytical mindset and comfort with tools like Amplitude, Looker, or SQL
• Demonstrated success in improving digital adoption and conversion
• Comfortable navigating and influencing both technical and non-technical teams
• Excellent stakeholder management and communication skills
• A self-starter attitude with a strong sense of ownership and accountability

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that’s just for starters!

There’s more to Zego than just a job - Check out our blog for insights, stories, and more.

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.