Senior Product Manager - Contact Centre - Salesforce

Social network you want to login/join with:

Senior Product Manager - Contact Centre - Salesforce, United Kingdom

Client:

O Partners

Location:

United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Join a global leader in cloud communications, helping businesses accelerate digital transformation through unified communications, contact centre solutions, and programmable APIs.

We’re looking for a Salesforce-focused Product Manager to take ownership of key integrations.

What You'll Do:

1. Own and shape the Salesforce integration strategy within the CCaaS product suite
2. Engage directly with customers to understand needs and bring features to life
3. Work cross-functionally with engineering, sales, marketing, and customer success
4. Stay close to the Salesforce roadmap to unlock opportunities for innovation
5. Help define go-to-market strategy, pricing, and positioning

What You Bring:

1. Strong experience with Salesforce Service & Sales Cloud
2. Familiarity with OmniFlows, Apex, APIs, packaging & AppExchange
3. Background in contact center tech (ideally Service Cloud)
4. 5+ years in product management or similar in a Salesforce environment
5. Agile mindset and a track record of launching successful products

Nice to Have:

1. SaaS / CCaaS experience
2. Exposure to WFM, knowledge management, or AI/LLMs