Senior Product Manager AI Assistant B2C

webAI; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A major global tech leader is seeking a Senior Product Manager for an AI Assistant role in London or Prague. This role involves defining product vision, managing cross-functional teams, and developing user-centric AI experiences. Ideal candidates will have a strong B2C background and experience in conversational AI. The company offers flexible working hours, unlimited paid time off, and competitive compensation within the digital security sector.

Benefits

Annual bonus scheme

Unlimited PTO (paid time off)

Tuition reimbursement for job-related courses

Health and pension benefits for UK employees

Sustainable home improvement bonus

Learning & Development plan

Mac/Windows laptop and more

Opportunity to work with a major global tech company

Qualifications

• Deep B2C product experience.
• Proven track record of launching complex, cross-platform products at scale.
• Strong understanding of conversational AI, personalization, and user experience design.

Responsibilities

• Define and evolve the product vision and roadmap for the AI Assistant.
• Lead the development of intelligent and personalized user experience.
• Drive cross-functional execution across multiple product lines and platforms.
• Partner with engineering and AI teams to define architecture, data access, and integration strategies.
• Champion user-centric design and ensure the Assistant builds trust through transparency and reliability.
• Define and track KPIs such as user engagement, satisfaction, and retention.
• Stay ahead of AI trends and user expectations to continuously evolve the Assistant’s capabilities.

Skills

Conversational AI

User Experience Design

Product Management Principles

Data Analysis

Job description

About Gen

We are more than just a company; we're are a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world. Ready to make an impact? Join #TeamGen.

Senior Product Manager AI Assistant – Emerging Technology.

Location: London or Prague

Our Emerging Technology team is dedicated to building the next generation of innovative products and services. We explore cutting-edge technologies to create meaningful, user-centric products and services at Gen.

Mission & Goal

We are looking for a visionary and execution-driven Consumer B2C Senior Product Manager to lead the development of Gen’s next-generation AI Assistant that will transform how users interact with our products.

This role is focused on building AI-powered experiences for consumers — not internal tools or enterprise workflows. We're looking for someone with deep B2C product experience who has worked closely with user experience design teams to create intuitive, personalized interactions using conversational AI at scale, and who has successfully operated in a matrixed organization.

In this role, you will define and drive the product roadmap for the AI Assistant, focusing on delivering intelligent, personalized, and seamless user experiences. You will work across multiple brands and platforms to ensure the Assistant becomes a consistent and trusted interface for users.

You’ll collaborate with cross-functional teams including engineering, AI/ML, design, and customer experience to bring this vision to life—ensuring the Assistant is intuitive, helpful, and aligned with user needs

How We Work

Our hybrid work model (3 days in the office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships. At the same time, it offers the flexibility you need to focus and do your best work. London office is near Waterloo.

Objectives:

• Define and evolve the product vision and roadmap for the AI Assistant.
• Lead the development of intelligent and personalized user experience
• Drive cross-functional execution across multiple product lines and platforms.
• Partner with engineering and AI teams to define architecture, data access, and integration strategies.
• Champion user-centric design and ensure the Assistant builds trust through transparency and reliability.
• Define and track KPIs such as user engagement, satisfaction, and retention.
• Stay ahead of AI trends and user expectations to continuously evolve the Assistant’s capabilities

Competencies

• Strong understanding of conversational AI, personalization, and user experience design.
• Experience shaping product strategy in emerging technology domains, ideally involving AI or machine learning
• Data driven and strong foundation in product management principles and best practices
• Technical fluency and ability to collaborate effectively with engineering and data science teams.
• Proven track record of launching complex, cross-platform products at scale.
• Experience working in a matrixed organization with multiple stakeholders and brands
• Excellent communication, storytelling, and stakeholder management skills.

Benefits:

• Annual bonus scheme
• Unlimited PTO (paid time off) & flexible working hours.
• Opportunity to learn and work with the best in the Digital Security industry.
• Tuition reimbursement for job-related courses
• UK Employees - health and pension
• Sustainable home improvement bonus
• Learning & Development plan.
• Mac/Windows laptop and more
• The chance to join a major global tech company listed on the S&P 500.

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.