Senior Product Manager - 5 Month Contract

TN United Kingdom; Cambridge; Remote; GBP 50,000 - 80,000; Full time

Job summary

Join a leading gaming company as a Senior Product Manager, where you'll architect seamless player journeys for MMOs. You'll be responsible for journey mapping, onboarding, and engagement strategies, all while working in a remote-friendly environment. With a generous perks package and a focus on innovation, this role offers the chance to make a significant impact in the gaming industry.

Benefits

Employee Assistance Programme

Life Insurance

Discretionary annual performance bonus

Enhanced family leave policies

25 days annual leave + Bank holidays

Qualifications

• Proven track record in product management for MMOs.
• Experience in designing player journeys and maximizing retention.
• Strong analytical skills for data-driven decision making.

Responsibilities

• Define multichannel journey maps to enhance player experience.
• Design onboarding flows to boost Day-1 activation.
• Map churn triggers and iterate journey touchpoints.

Skills

Journey Mapping

Data-Driven Iteration

Stakeholder Alignment

User Engagement

Retention Strategies

Job description

Location: Cambridge, UK (remote-friendly within the UK) with occasional travel to the office once per quarter.

Job Description:

Are you a driven Senior Product Manager specializing in architecting seamless player journeys for established MMOs? Do you have a proven track record designing every phase—from first awareness through onboarding, engagement loops, upsell pathways, and community touchpoints—to maximize retention, lifetime value, and virality with minimal friction? If so, we want to hear from you.

What we're looking for & What you'll be doing:

1. Journey Mapping & Discovery

• Define multichannel journey maps (awareness → activation → engagement → loyalty) to pinpoint friction points and opportunities for delight.
• Conduct stakeholder workshops to align teams around shared journey visions and key success metrics.

Onboarding & Activation

• Design progressive flows and just-in-time guidance that boosts Day-1 activation.

Engagement Loops & Retention

• Map churn triggers via heatmaps and session analytics, then iterate journey touchpoints for smoother progression.

Monetization as Journey Milestone

• Embed non-intrusive upsell prompts within natural progression milestones, achieving uplift in membership conversions.
• Align premium feature discovery with player intent signals to minimize disruption.

Data-Driven Iteration

• Employ funnel analysis and cohort tracking to validate journey hypotheses and prioritize high-impact optimizations.
• Establish journey health dashboards (conversion rates, time-to-first-purchase, NPS) for ongoing monitoring and rapid A/B testing.

Please note that the contract will start on 16/06/2025 and finish on 14/11/2025.

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Employee Assistance Programme & onsite Counselling.
• Life Insurance.
• Discretionary annual performance bonus.
• Enhanced family leave policies from day 1.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

About Jagex:

Jagex is a leader in developing and publishing deep, engaging online games that connect millions of players worldwide. Best known for the RuneScape franchise, which includes two of the world’s longest-running and most successful MMORPGs, in Old School Runescape and Runescape, and the open-world survival crafting game, Runescape: Dragonwilds; we have proven success in delivering immersive Forever Games and fostering strong player communities.

We strive to foster an inclusive workplace built on trust, autonomy, and a shared passion for creating forever games. Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; we Honour our Vows by being honest and transparent; we are our Customers’ Heroes by striving to understand our team & player needs, and we Seize The Day by making the most of every opportunity.

With over two decades of experience, and over 400 people in our team, we continue to innovate in live game development, leveraging data-driven insights, and a commitment to player-first game design. We have a diverse and talented team where creativity, collaboration, and community-driven game development drives everything we do.

As part of Jagex, you’ll have the opportunity to work on a globally successful franchise, contribute to exciting new projects, and be part of a company that hugely values both our employees and our players.