Senior Product Manager

SupportYourApp; Sheffield; Remote; GBP 70,000 - 90,000; Full time

Job summary

A Support-as-a-Service company is looking for a Product Manager to lead the launch of an innovative IT product aimed at industry standards. You will create a product strategy using your technical expertise, drive collaboration across teams, and make data-driven decisions to enhance user experiences. The ideal candidate has proven product management experience in tech or e-commerce and an entrepreneurial mindset. This role offers competitive compensation with fully remote work flexibility.

Benefits

Competitive USD-based compensation

Potential stock options after 9 months

Fully remote work flexibility

Qualifications

• Proven experience in launching products from concept to market readiness.
• Ability to balance long-term strategic goals with short-term delivery priorities.

Responsibilities

• Define and execute product strategy aligning with company goals.
• Drive collaboration across development, marketing, sales, and design teams.
• Make informed, data-driven decisions to enhance user experience.

Skills

Fluency in English (C1+)

Experience in Product Management in tech/e-commerce

Entrepreneurial mindset

Excellent communication skills

Data literacy

Job description

Looking for a Product Manager to leading the launch of a groundbreaking IT product aimed at redefining industry standards. In this role, you will combine your technical expertise and strategic vision to guide the product from concept to market. You will develop a comprehensive product strategy that addresses emerging technologies and clients' needs, ensuring our new offering exceeds market expectations.

As a Product Manager you will:

• Define and Execute Product Strategy: create a visionary product roadmap that aligns with company goals and evolving customer needs. Continuously refining strategic direction based on industry trends, market research, and user feedback
• Drive Cross-Functional Collaboration: coordinate across development, marketing, sales, and design teams to ensure seamless execution, timely delivery, and a strong product-market fit
• Make Informed, Data-Driven Decisions: utilize customer insights, analytics, and behavioral data to prioritize features, validate product hypotheses, and enhance user experience
• Foster Innovation and Execution: identify opportunities for market disruption and leading the ideation, prototyping, and iterative release of new features and capabilities
• Enable Scale and Growth: contribute to go-to-market strategies, user acquisition efforts, and long-term business scaling initiatives to support ongoing product success.
  
  

Looking for someone who has:

• Fluency in English (C1+)
• Proven experience in Product Management within the tech or e-commerce sectors
• Background in launching products from zero to market readiness
• Entrepreneurial mindset with strong ownership and initiative
• Excellent communication and collaboration abilities
• Demonstrated data literacy and analytical thinking in decision-making
• Ability to balance long-term strategic goals with short-term delivery priorities
  
  

Will be a plus:

• Experience with platforms such as Amazon or Shopify
• Familiarity with AI/ML technologies and their applications in SaaS
• Successful track record in scaling product lines or business units
  
  

Bonus Points:

• Direct influence on the direction of a fast-growing product
• Competitive USD-based compensation
• Potential stock options after 9 months
• Fully remote work flexibility
• Opportunity to work at the intersection of innovation, leadership, and technology
  
  

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, weʼve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: http://www.supportyourapp.com/

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.