Senior Product Manager

BritBox; London; On-site; GBP 200,000 +; Full time

Job summary

A prominent streaming service is seeking a Senior Product Manager to oversee the subscription and account management journey. This role demands expertise in customer-facing subscription flows and requires collaboration across various teams to enhance user experience. Ideal candidates will have a strong understanding of subscription models and possess excellent product development skills. This is a full-time, permanent position based in London, offering the chance to play a crucial role in the company's growth.

Qualifications

• Proven experience owning end-to-end customer-facing subscription and account management flows.
• Strong understanding of subscription models (SVOD, DTC, OTT) and associated technology ecosystems.
• Excellent product development skills, including Agile.

Responsibilities

• Define and maintain a subscription and account management product strategy and roadmap.
• Own the user experience for onboarding, billing, and cancellation processes.
• Identify customer pain points and translate them into actionable improvements.

Skills

Customer-facing subscription management

Subscription models knowledge

Product analytics expertise

Agile product development

Cross-functional collaboration

Third-party vendor management

Customer-first mindset

Job description

Job Title: Senior Product Manager

Location: London

Company: BritBox International

Reporting to: Executive Product Manager

Contract Type: Permanent, Full-time

About Us

Welcome to BritBox, the ultimate streaming destination for British TV. We bring you an unparalleled collection of thoughtfully curated entertainment, cleverly crafted and brimming with the kind of charm, wit and heart only the Brits could deliver.

Born from the BBC, we’re on a mission to share authentically British stories with audiences across the world. Since our launch in 2017, we've quickly expanded to seven markets including North America, Australia, and the Nordics. We are a small but mighty streamer that punches above our weight, available on every major platform and even shining among the bright lights of Times Square—and we’re just getting started!

Now, here’s where you come in: if you’re passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere.

Job Purpose:

As a Senior Product Manager within the Product Growth team, you will own the end-to-end subscription and account management journey for BritBox’s growing customer base.

You will define and execute the product vision for key user journeys such as sign-up, upgrades, billing, cancellations, and account management — ensuring a seamless, scalable and user-first experience across all platforms, including Web, Mobile, Smart TVs and Connected Devices. You will work cross-functionally with Engineering, UX, Marketing, Data, and Customer Support teams to drive improvements that maximize customer lifetime value, reduce churn, and fuel sustainable growth.

Responsibilities:

• Define, develop and maintain a clear subscription and account management product strategy and roadmap, aligned to the BritBox global business strategy.
• Own and evolve the user experience for onboarding, billing, subscription changes, account settings, authentication, and cancellation processes.
• Identify customer pain points through analytics, research, and customer feedback — translating them into actionable improvements and new product opportunities.
• Lead prioritisation efforts, balancing customer needs, commercial impact, and technical feasibility.
• Collaborate closely with internal and external engineering and UX teams to deliver high-quality product improvements using Agile methodologies.
• Partner with Lifecycle Marketing and CRM teams to enable seamless integrations across the subscription lifecycle (e.g., upgrades, winbacks, churn mitigation).
• Work with technical and commercial stakeholders on integrations with third-party vendors including payment processors, tax platforms, and authentication providers.
• Monitor, report and act on key product performance metrics, including churn, retention, subscription conversion, NPS, and billing success rates.
• Build and maintain strong relationships with internal stakeholders and external partners, ensuring alignment across all touchpoints.
• Develop business cases to support product initiatives and work within agreed budgets.

Knowledge and Experience

Essential

• Proven experience owning end-to-end customer-facing subscription and account management flows.
• Strong understanding of subscription models (SVOD, DTC, OTT) and associated technology ecosystems (payment gateways, CRM, identity management).
• Deep experience using product analytics and customer insights to define priorities and optimise user journeys
• Excellent product development skills, including Agile ways of working.
• Strong understanding of key metrics related to subscription health (churn, LTV, recuring revenue) and how to influence them through product improvements.
• Ability to collaborate and communicate effectively across technical and non-technical teams globally.
• Demonstrable experience of working with third-party vendors and managing commercial relationships.
• Seasoned experience in product management, ideally in streaming, subscriptions, e-commerce, or related sectors.
• Passion for great digital user experiences and a strong customer-first mindset.

Desirable

• Experience working on SVOD or OTT streaming platforms.
• Familiarity with international markets and scaling subscription platforms globally.
• Knowledge of authentication standards, payment systems, and tax compliance in digital environments.

Our Values

Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day.

Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback.

We are proud of our values and seek to hire people who resonate with them

This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.