Senior Product Manager

Pay and Shop Ltd; Leicester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading payment technology firm in Leicester is seeking an experienced Product Manager to join their Digital Core Processing team. The role involves becoming a subject matter expert in card payments, leading roadmap planning, and engaging with stakeholders throughout the product development process. Candidates should have at least 4 years of experience in product management and a background in technology or payments. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum 4 years of experience in a Product Management role.
• Experience in a technology, software, or payments environment.

Responsibilities

• Become a subject matter expert on card payments.
• Lead roadmap planning for owned areas.
• Communicate effectively with stakeholders throughout the Product Development Lifecycle.
• Take ownership of troubleshooting when problems arise.
• Partner with marketing on development of customer assets.

Skills

Problem solving

Communication

Critical thinking

Project ownership

Empathy

Education

Bachelor's degree in technology or business

Job description

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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

This role sits within the Digital Core Processing team within European Product, largely working with the Global Payments eCommerce payment gateway, simplifying payments for merchants acquired both by Global Payments and by third party acquirers. You will be part of a team managing features and functionality supporting card transaction processing across multiple regions, which is the core service that our customers depend on.

What Part Will You Play?

• Become a subject matter expert on card payments within the Global Payments eCommerce Gateway, enabling secure and compliant transaction processing.
• Lead roadmap planning for owned areas, creating, managing and prioritising your backlog.
• Communicate clearly and effectively with stakeholders at each stage of the Product Development Lifecycle, and collaborate with Agile development teams and colleagues in multiple regions.
• Participate in feedback loops for your owned area, to feed into ongoing product development.
• Take ownership of the full end to end, including taking troubleshooting to a higher level when problems arise.
• Own go-to-market approach for your owned area, effectively communicating upcoming releases internally and externally.
• Partner with marketing on the development and creation of sales / customer assets.
• Create and own the measurement approach for your area, clearly articulating business value for existing and planned enhancements.

What Are Our Desired Skills and Capabilities?

• Excellent problem solving and critical thinking skills, and ability to break down complex problems into manageable components.
• Strong written and verbal communication skills, able to dig into complex customer problems and articulate them clearly and succinctly.
• Able to communicate with all audiences – comfortable with translating “tech-speak” into layman's terms for non-technical audiences.
• Able to make tough data-driven decisions, knows how to arrive at those decisions and how to see them through.
• Is resilient and can own projects without micro-management.
• Show empathy for our internal and external customers, and work towards the best solutions to solve the problems they face.

What Qualifications Are We Looking For in This Role?

• Minimum 4 years of experience in a Product Management role.
• Experience of working within a technology, software or payments environment.
• Bachelor's degree in a technology or business field, or comparable training and experience.