Senior Product Manager

Trustpilot, Inc.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working options

Bonus

Pension

Health plan

Volunteer days

Headspace access

Cycle-to-work

Job summary

Trustpilot seeks an experienced Senior Product Manager to lead a key product area within a cross-functional squad. You will drive innovation, own long-term strategy, and guide execution across design, engineering and data science teams, influencing senior stakeholders to deliver customer-centric features on a global scale.

You will own the product lifecycle, prioritize initiatives, and balance business goals with user needs, while mentoring junior PMs and fostering a culture of collaboration and

Qualifications

• Significant product management experience in agile environments.
• Ability to own long-term strategy, roadmaps and execution.
• Experience influencing senior stakeholders without direct authority.

Responsibilities

• Lead cross-functional agile teams through the product lifecycle for complex products.
• Own long-term product discovery, roadmaps, and execution aligned with business goals.
• Collaborate with designers, engineers, data scientists and senior stakeholders to develop features.
• Prioritize features and enhancements using product management frameworks.
• Conduct user research and leverage data insights to identify strategic opportunities.
• Drive decision-making with clear priorities and data-driven metrics.
• Communicate strategy, status, and risks to executives and teams.
• Foster collaboration across sales, marketing, and customer service to promote product focus.
• Mentor junior Product Managers and inspire high performance.

Skills

Product management

Agile

Stakeholder management

User research

A/B testing

Data analysis

Roadmapping

Leadership

Job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We need an experienced and skilled Senior Product Manager to lead one of our key product areas. Working in a cross-functional product squad, you will drive innovation and product evolution in a world where the technologies consumers are using to make decisions are changing faster than ever before by defining new, ambiguous problem spaces.

If you are passionate about driving innovation, eager to take ownership of significant projects, and keen on making a global impact, this is the opportunity you've been waiting for. Join Trustpilot's Product Management team and play a pivotal role in shaping the future of our dynamic and rapidly growing organization. Together, let's push the boundaries of what's possible in the Product space and create a lasting impact on our users worldwide.

What you'll be doing:

• Lead cross-functional agile teams, including remote members, through the entire product lifecycle for complex products
• Take ownership of long-term product discovery, strategic roadmaps, and execution while aligning them with business goals and customer needs
• Collaborate with designers, engineers, data scientists, and other key senior stakeholders to develop new features and optimize existing products
• Prioritize new features and enhancements using robust product management frameworks
• Conduct in-depth user research and leverage data insights to identify ambiguous, strategic opportunities and define new product visions
• Drive decision-making by setting clear priorities and using data (quantitative and qualitative) to measure success
• Communicate product strategy, status updates, and potential risks to executive leadership and internal teams, ensuring strategic alignment across the business
• Cultivate solid connections between the sales, marketing, and customer service departments to proactively lead change and promote product-focused mindsets across the organisation
• Inspire and motivate teams to achieve their best performance, establishing a culture of high collaboration and innovation, and mentoring more junior Product Managers

Who you are:

• Significant product management experience working within agile teams, with a proven history of driving significant business impact and delivering effective products
• Comprehensive understanding of product management principles, including setting long-term product strategy, owning roadmap development, and agile methodologies
• Demonstrated experience working in cross-functional teams and successfully influencing senior leadership and executive stakeholders, without direct authority
• Expertise in user research, A/B testing, and data analysis to independently define strategic direction and product development
• Skilled in critical assessment and oversight, with expertise in defining, setting up, and supervising key performance indicators and measures of achievement
• Passion for emerging technologies and their potential to transform the product area and user experience
• Great communication and executive-level stakeholder management skills, with the ability to align diverse teams around a common, long-term vision

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with pool table, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([e-mail])quoting the role you wish to apply for.