Senior Product Manager

Userlane; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Userlane, a software adoption platform, seeks a senior product manager for data/analytics to own Application Intelligence and shape metrics across App Discovery, HEART Analytics and Portfolio Overview. You will define how scores are calculated, ensure credibility with incomplete data, and connect usage to business outcomes for CIOs and IT leaders.

You will design insights for time-strapped executives, define data integration strategies, and drive AI adoption governance by measuring productivity,

Qualifications

• 5+ years of product management experience on data/analytics products within a modern product organisation.
• Defined a metrics methodology, scoring system or measurement framework that others build on.
• Able to defend trade-offs and explain why a calculation approach may be misleading in certain scenarios.
• Starts with business questions to drive decisions, not just data exploration.
• Capable of credible conversations with data engineers/scientists about data limitations.
• Experience in enterprise B2B product analytics; healthcare experience is a strong plus.

Responsibilities

• Own Application Intelligence at Userlane and shape metrics across App Discovery, HEART Analytics and Portfolio Overview to show value and waste for CIOs and IT leaders.
• Define the HEART Analytics methodology, what each score measures, and how it stays credible with incomplete data.
• Connect usage data to business outcomes like cost savings, efficiency and compliance risk for executives to act on.
• Design analytics that answer what to do, not just what happened, for time-poor executives.
• Define integration strategy to combine behavioural data with cost data from SAM tools and HR systems.
• Turn raw usage data into actionable insights and extend analytics to measure AI assistants' impact on productivity, cost and ROI.

Skills

Product management

Data analytics

Stakeholder communication

Enterprise B2B experience

Healthcare experience

English fluency

Job description

Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Our team works with some of the biggest names in regulated industries, helping them get real value from technology and giving their employees the right support inside software applications they use every day. Based in Munich, growing internationally. Userlane combines Application Intelligence and Contextual Assistance for regulated industries. Application Intelligence shows where software creates cost and friction across the estate. Contextual Assistance helps people get work done in the moment, without training burden. We work with healthcare organizations across the US and Europe, helping clinical and operational teams work confidently in complex systems like EHRs and other core clinical and business applications.

Your mission

Own Application Intelligence at Userlane. You'll shape what we build across App Discovery, HEART Analytics and Portfolio Overview to help enterprise CIOs and IT leaders see where software spending delivers value and where it creates waste. You'll work on opportunities such as:

Defining metrics that hold up : Own the methodology behind our HEART Analytics, deciding what each score measures, how it's calculated, and how it stays credible when data is incomplete.

Delivering outcome-linked metrics : Connect usage data to business outcomes like cost savings, efficiency and compliance risk that enterprise executives can take action on

Building for time-poor executives : Design analytics that bring insights to leaders and answers "what should I do?" not just "what happened?"

Connecting fragmented data sources : Define the integration strategy to combine Userlane behavioural data with cost data from SAM tools, license data from IT asset management and employee data from HR systems,

Transforming insights into action : Define what turns raw usage data into insights that drive action, not just dashboards people look at once

AI adoption governance : Extend analytics to measure how AI assistants and agents affect productivity, cost and ROI.

Your profile

5+ years of product management experience on data/analytics products within a modern product organisation

You've defined a metrics methodology, scoring system or measurement framework that others build on, and you can defend the trade-offs behind it. You're comfortable reasoning about why one calculation approach produces misleading results in a specific scenario and another doesn't.

You start with the business question, not the data. Your first instinct is "what decision are they trying to make?" rather than "what data do we have?"

You hold your ground. You'll work with technically strong colleagues and leaders with well-formed opinions. You can disagree with them credibly, engage with their reasoning, and change your position when the evidence says so, not when the seniority does.

You can hold a credible conversation with data engineers and data scientists about what the data can and cannot prove, and you understand the difference between interesting data and actionable insight

You've worked in enterprise B2B (not B2C product analytics). Healthcare experience is a strong plus

You figure out what works by talking to customers and watching them use the product

You're capable of explaining things to engineers, salespeople, support agents and CEOs alike

You're fluent in English (spoken and written)

What's in for you

Team & Culture : A high-performance culture with great leadership and a fun, engaged, motivated and diverse team with people from over 20 countries

Impact: You'll be part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems

Product strategy influence : Work directly with our VP Product to shape our 2026-2030 strategy as we expand into new sectors

Market : Userlane is among the global leaders in the rapidly growing Digital Adoption industry

Growth : We take you and your development seriously. You can expect weekly 121s, a personalised skills assessment and development plan, on-the-job coaching and budget for events and training Benefits : We offer flexible benefits related to savings and security, health and well-being, and lifestyle and leisure