Senior Product Governance Manager

Royal London; Macclesfield; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Royal London seeks a Senior Product Governance Manager to lead a team overseeing UK propositions, ensuring effective governance and delivering good customer outcomes. The ideal candidate will possess strong financial services experience, exceptional analytical skills, and a focus on customer satisfaction. This role offers an inclusive work environment and competitive benefits.

Benefits

28 days annual leave plus bank holidays

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Experience in the financial services industry.
• Strong knowledge of product governance best practices.
• Detailed understanding of regulatory framework.

Responsibilities

• Lead the Product Governance Team and provide oversight.
• Conduct fair value assessments and ongoing monitoring.
• Ensure compliance with regulatory/business reporting.

Skills

Analytical skills

Problem-solving skills

Communication

People management

Customer focus

Education

Experience in product management or equivalent role

Job description

Job Title: Senior Product Governance Manager

Contract Type: Permanent

Location: Edinburgh or Alderley Edge

Working style: Hybrid 50% home/office based

We are seeking a highly skilled and experienced Senior Product Governance Manager to join our team based in either our Edinburgh or Alderley Edge offices.

As the Senior Product Governance Manager, you will lead, support, and develop the Product Governance Team in delivering value-added and effective oversight of all UK propositions, involving key stakeholders in the UK Customer Team and the wider Group.

A key part of this role is providing insights on the delivery of or risks to good customer outcomes, including the likelihood of foreseeable harm, through fair value assessments and ongoing monitoring.

The ideal candidate will have a strong background in financial services and extensive knowledge of product governance best practices. You should be detail-oriented with excellent analytical and problem-solving skills. Additionally, you should possess exceptional communication and people management abilities, as you will be required to effectively engage and influence stakeholders across the organisation.

About the role

1. Responsible for delivery of fair value assessments and ongoing monitoring to accurately assess whether propositions are delivering good customer outcomes.
2. Responsible for the continuous improvement of processes, focusing on delivering value for customers, members, and internal stakeholders.
3. Support the Customer Life Stage Directors, Long Standing Customer Director, Heads of Proposition, and Product in managing the risk of not delivering good customer outcomes across propositions.
4. Escalate significant issues, the likelihood of foreseeable harm, or failure to deliver required actions.
5. Oversee and deliver regulatory/business reporting and MI requirements, ensuring accuracy and compliance.

About you

1. Experience in people management.
2. Relevant work experience in product management or an equivalent role.
3. Strong customer focus; passion for delivering good outcomes for customers and doing the right thing.
4. Ability to influence peers and management levels.
5. Strong knowledge of Pensions, Protection, Life, and Savings propositions.
6. Detailed understanding of the financial services industry and regulatory framework.

About Royal London

We’re the UK’s largest mutual life, pensions, and investment company, offering protection, long-term savings, and asset management products and services.

Our commitment to colleagues is to work in an inclusive, responsible, enjoyable, and fulfilling environment, underpinned by our Spirit of Royal London values: Empowered, Trustworthy, Collaborate, Achieve.

We offer great workplace benefits such as 28 days annual leave plus bank holidays, up to 14% employer matching pension scheme, and private medical insurance. See all our benefits here -

Inclusion, diversity, and belonging

We celebrate and value different backgrounds and cultures. Our diverse team and perspectives provide us with a broad range of skills, recognized and respected regardless of background.