Senior Product Engineer (Backend)

Plain; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Product Engineer to join their team in creating an advanced customer support platform. You will lead product direction, enhance backend architecture, and ensure exceptional developer experiences in a dynamic startup environment. Ideal candidates are skilled in B2B SaaS and thrive on impactful solutions.

Qualifications

• Proven track record at product-led companies, ideally B2B SaaS.
• Experience with distributed, serverless systems.
• Excited about both architecture and customer solutions.

Responsibilities

• Set overall product direction and iterate on architecture.
• Ship end-to-end features and validate with customers.
• Shape backend architecture and solve complex technical challenges.
• Enhance developer experience through API design and documentation.

Skills

Architectural Conversations

Customer Conversations

Problem Solving

Distributed Systems

Web Applications

Job description

We are building the fastest, most powerful customer support platform for the next generation of B2B companies. Some of the world's most forward-thinking companies, like Stytch, Sanity, and Fly.io, rely on Plain to consolidate all the channels where they speak with customers, collaborate with their teams, and speed up their workflow with our lightning-fast UI.

We're looking for a Senior Product Engineer to join our team and help us define the next phase of support tooling.

What you'll do

Engineering at Plain is about much more than moving tickets from left to right, it's owning and solving problems end to end - from coming up with ideas to infrastructure and button copy.

You will:

• Help set overall product direction as part of our team, and help us iterate on our technical architecture, developer experience and API.
• Ship features to solve customer problems, end to end. You'll talk to customers to validate ideas and scope features, lead the development of those features day to day and ensure they're rolled out smoothly - working on everything from back-end infrastructure and API schemas to the front-end experience.
• Shape our backend architecture. You'll work on some of our most complex technical challenges and help others do the same. You'll help decide how we build things and what we prioritise as a product and engineering team.
• Create a stellar developer experience. You'll help make sure the experience of building with Plain second to none. You'll play a key role in everything from how we structure our data model through to designing our APIs and writing documentation.

You should have a proven track record working for product-led companies, ideally in B2B SaaS, be as excited about architectural conversations as you are about customer conversations, and be driven by impact above all.

This is a great fit if you...

• Are driven by impact and working with wonderful, high-EQ people. You measure the quality of your work by the end-experience of users, not the abstractions or cleanliness of the code.
• Get equally excited scoping & building a great product as you are, solving a gnarly technical problem.
• Have experience working with distributed, serverless systems, and have worked on similar web applications with a high quality and performance bar before
• Feel comfortable learning new technologies and paradigms on your own.

This won't be the right role if you...

• Are uncomfortable with ambiguity. We have some really exciting traction but are still at an early stage and are constantly learning and trying new things as our company grows.
• Find learning about new technologies a key motivation for coming to work. We invest in what makes us productive but will prefer the known option to the experimental and novel. Postgres is great.
• Are looking to manage others. We're firmly looking for someone who, for now, wants to be an individual contributor.
• Expect all the perks of a big company. We're a seed-stage startup and are competitive in what we offer at our stage, but it's a different role and opportunity than working at an established tech company.