Senior Product Designer, User Centred Design . National Grid

Hard Problems; Warwick; Hybrid; GBP 57,000 - 67,000; Full time

Benefits offered by this job

Salary £57k-£67k per year

Pension scheme

Private Medical Insurance

Employee share plan

Job summary

National Grid is seeking a Senior Product Designer to join the User Centred Design practice in Warwick. You will work in a cross-functional squad and guide discovery, design and delivery for enterprise platforms with flexible hybrid working from Warwick.

You will map user journeys, translate requirements into intuitive interfaces, and create wireframes and high-fidelity designs for hand-off to engineering, iterating based on feedback and analytics.

Qualifications

• At least 5 years of experience in UX/digital product design and strategy.
• Experience designing for enterprise or B2B software with complex workflows.
• Strong portfolio showing end-to-end delivery and UI skills.
• Proficiency in Figma, component libraries, variants and prototyping.
• Experience developing and maintaining design systems and pattern libraries.
• Familiarity with qualitative and quantitative research tools (UserTesting, Optimal Workshop, HotJar, Pendo).
• Experience in Agile/Scrum with cross-functional teams.
• Strong communication to convey design rationale to stakeholders.
• Comfort autonomous work, ambiguity, and multi-delivery priorities.
• Experience using AI tools in design workflow.

Responsibilities

• Partner with Product Owner and Tech Lead to understand outcomes and user interactions.
• Map end-to-end journeys, surface pain points and opportunities.
• Translate needs and constraints into clear problem statements.
• Run discovery and usability evaluations early in work.
• Turn complex requirements into intuitive interfaces and wireframes.
• Create high-fidelity designs and interactive prototypes.
• Produce final visuals and specs for engineering hand-off.
• Iterate designs based on feedback, testing and analytics.

Skills

UX design

Product discovery

User research

Cross-functional teamwork

Communication

Agile/Scrum

AI in design

Education

Bachelor's degree in Design or related field

Tools

Figma

Design systems

UserTesting

Pendo

HotJar

Job description

# Senior Product Designer, User Centred DesignNational Grid, Warwick, UKClimate Tech## Why this work mattersNational Grid owns and operates critical electricity and gas transmission infrastructure in the UK and US, playing a key role in enabling the clean energy transition.View the full listing and apply →Listed 8 Oct 2026 · **Apply by 21 Oct 2026**Applications are handled by National Grid, not by Hard Problems.## About the roleNational Grid operates electricity and gas transmission networks across the UK and US, covering every aspect of the energy system from transmission infrastructure to advancing clean energy and modernising grids. Its Electricity Transmission business (NGET) is responsible for the safe and reliable operation of the high-voltage electricity network in England and Wales.### The roleThe Senior Product Designer sits within the User Centred Design practice and is embedded in a cross-functional squad alongside a Product Owner, Business Analyst and Tech Lead. The role spans discovery, design and delivery, helping teams understand user needs, shape product direction and create intuitive experiences for National Grid's enterprise platforms. It is based from the Warwick office with flexible hybrid working available.### What you would do* Partner with your squad's Product Owner, Business Analyst and Tech Lead to understand desired product outcomes and how end users interact with the platform.* Map end-to-end user journeys, workflows and service interactions to surface pain points, unmet needs and opportunities for improvement.* Translate user needs, business goals and operational constraints into clear problem statements and experience opportunities.* Run discovery activities and usability evaluations to identify risks, assumptions and adoption challenges early.* Turn complex business requirements and low-fidelity concepts into intuitive, brand-compliant interfaces for enterprise workflows.* Create wireframes, high-fidelity designs and interactive prototypes to communicate design ideas and user flows.* Produce final visual designs and full specifications for hand-off to engineering.* Iterate designs based on user feedback, usability testing, analytics and stakeholder input, and clearly explain the trade-offs behind your recommendations.### What they are looking for* At least 5 years of experience in user experience design, digital product design, usability testing and strategy development.* Experience designing for enterprise or B2B software with complex workflows and multiple user types.* A strong portfolio demonstrating end-to-end delivery work and solid UI design skills.* Proficiency in Figma, including component libraries, variants and prototyping.* Experience developing and maintaining design systems and pattern libraries.* Familiarity with qualitative and quantitative research tools such as UserTesting, Optimal Workshop, HotJar or Pendo.* Experience working within Agile or Scrum methodologies alongside cross-functional teams.* Strong communication skills to convey design rationale to product and engineering stakeholders.* Comfort working autonomously, managing ambiguity and juggling multiple delivery priorities.* Comfort using AI tools within the design workflow for ideation, research synthesis or rapid prototyping.* A relevant degree, professional qualification or equivalent practical experience in product design, UX, interaction design, HCI or a related discipline.* Evidence of continued professional development in product design, user research, accessibility or digital delivery.* Experience in finance, insurance, telecommunications or similarly regulated industries is desirable.### Working arrangementsThe role is based from National Grid's Warwick office (CV34 6DA) with flexible hybrid working options. Applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system (sponsorship may be considered in exceptional circumstances only).### Pay and benefits* Salary of £57,000 – £67,000 depending on capability.* 26 days holiday plus eight statutory days, with an option to buy extra days and swap up to three bank holidays.* Annual performance incentive.* Pension scheme with employer contributions double-matched up to 6% of salary each month (for every £1 contributed, National Grid adds £2, giving a potential total of 18%).* Life insurance at 10 times basic salary.* Employer funding towards a portion of Private Medical Insurance.* Flexible benefits including a share incentive plan, salary sacrifice car and technology schemes, employee assistance lines and matched charity giving.## DetailsLocation: Warwick, UKOn-site or remote: Hybrid (Warwick)Salary: £57,000 - £67,000Sector: Climate TechRole: Product designSeniority: SeniorOrganisation: For-profit## About National GridNational Grid operates electricity and gas transmission networks across the UK and US, working to provide safe, reliable and sustainable power while advancing the transition to clean energy.www.nationalgrid.com/electricity-transmission