Senior Product Designer — On‑Demand Delivery (Equity)

Zapp; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Salary + equity package

25 days annual leave

Private Health Insurance

Extended sick pay and parental leave

Job summary

Zapp, London’s leading premium convenience retail platform, is seeking a Senior Product Designer. You will lead design projects for our customer app and internal tools, collaborating with product, engineering, operations, and commercial teams to create scalable, user-centered experiences.

You will help evolve the design system and balance craft with rapid iteration. You will thrive if you have a deep empathy for users, strong design thinking, and a track record of delivering thoughtful, usable

Qualifications

• 5+ years of UI/UX/product design experience across consumer-facing apps and internal tools.
• Strong portfolio showing end-to-end design process and product thinking.
• Proven ability to conduct user research and apply user-centered design principles.

Responsibilities

• Lead design efforts for mobile app and internal tools.
• Collaborate with Product, Engineering, Operations and Commercial teams to define problems and craft design solutions.
• Map user flows, wireframes, high-fidelity designs, and prototypes using Figma; explore AI for faster handoff.
• Conduct user research, usability testing, and field observations with internal teams and centers.
• Design efficient interfaces for key systems focusing on core workflows like picking, packing, and dispatching.
• Contribute to and evolve the design system with standardized components and processes.

Skills

UI/UX/Product design

Portfolio

User research

Communication

Tools

Figma

AI design tools

Job description

Zapp, London’s leading premium convenience retail platform, is seeking a Senior Product Designer. You will lead design projects for our customer app and internal tools, collaborating with product, engineering, operations, and commercial teams to create scalable, user-centered experiences.

You will help evolve the design system and balance craft with rapid iteration. You will thrive if you have a deep empathy for users, strong design thinking, and a track record of delivering thoughtful, usable