Senior Product Designer

Civica UK Ltd; London; On-site; GBP 40,000 - 80,000; Full time

Job description

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

Join Civica’s User Experience team and play a key role in shaping products that make a real difference. As a Senior Product Designer, you will collaborate closely with cross-functional teams to craft visually engaging, accessible, and user-friendly experiences that balance user needs with business goals. Your passion for pixel-perfect design, attention to detail, and mastery of modern visual language will be essential to delivering compelling digital products.

We’re building a team dedicated to creating best-in-class experiences through thoughtful design and continuous improvement. If you thrive on crafting beautiful, intuitive interfaces, solving complex design challenges, and collaborating in a fast-paced environment, we’d love to hear from you.

Key Responsibilities:

1. Visual Design & Delivery: Craft visually compelling, pixel-perfect user interfaces that are both beautiful and highly usable, ensuring they meet accessibility standards and align with business goals.
2. Collaboration & Teamwork: Work closely with product designers, product managers, engineers, and researchers to bring designs to life throughout the product lifecycle.
3. Prototyping & Validation: Develop high-fidelity prototypes to communicate design ideas, run design reviews, and iterate based on feedback, research, and data insights.
4. Design Systems & Standards: Use and contribute to the Firefly design system, ensuring consistency, scalability, and adherence to established design principles.
5. Accessibility & Inclusion: Advocate for inclusive design and ensure compliance with accessibility standards.
6. Culture & Growth: Promote a collaborative, positive and feedback-driven culture focused on continuous improvement, creativity, and design excellence.

Core Competencies:

1. Experience & Expertise: 5+ years of experience in visual/product design roles, working across multiple platforms and industries, with a proven track record of delivering high-quality digital products.
2. Visual Design Expertise: Strong portfolio showcasing exceptional visual design skills, including UI design, typography, colour theory, and layout across web, mobile, and other digital platforms.
3. Design Craft & Execution: Ability to translate big ideas into visually compelling and user-friendly interfaces, making complex tasks intuitive and delightful.
4. Prototyping & Collaboration: Skilled in creating high-fidelity prototypes and collaborating with researchers, product designers, and developers to refine and test designs.
5. Brand & Identity: Deliver high-quality designs that reflect and evolve Civica’s brand, adapting to the changing needs of modern digital experiences.
6. Design Systems: Experience using and contributing to design systems, ensuring design consistency and scalability across multiple platforms.
7. Accessibility & Standards: Knowledge of accessibility principles and best practices, ensuring designs comply with WCAG and other relevant standards.
8. Communication & Teamwork: Strong communication skills with the ability to explain design decisions clearly, collaborate effectively, and contribute to a positive team environment.
9. Mentorship & Inspiration: Support and inspire other designers, promoting continuous improvement and raising the quality and impact of the team’s work.
10. Tools & Technology: Proficient in design tools such as Figma, FigJam, and other relevant platforms and plug-ins for creating, presenting, and delivering high-quality design work.

Application process:

We believe interviews are a two-way conversation. This is your chance to learn about us as much as we learn about you. Our interviews are informal and designed to bring out your best. Please come prepared with questions and be curious about what we do.

Here’s what to expect:

1. Screening Call: A 30-minute call with our talent team to discuss your background and career goals.
2. Skills & Experience Interview: A 45-minute chat with a team member about your professional experience and relevant skills.
3. Portfolio Review / Case Study Presentation: A 60-minute session where you’ll present 1-2 case studies of your past work, followed by questions and discussion with the team.

Why You’ll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.
Affinity Groups – Join employee-led communities.
Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.