Senior Product Designer

dojo; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading fintech company in London is seeking a senior or staff-level product designer to enhance internal systems and platforms. This role is pivotal in driving efficiency through innovative service design and creating user-focused solutions. Candidates should possess exceptional skills in service design and UX, with the ability to navigate complex B2B environments effectively.

Benefits

Office-first culture promoting collaboration

Diversity and inclusion initiatives

Qualifications

• Deep experience with service design and internal tooling, especially in B2B or fintech.
• Proven ability to run discovery processes and facilitate cross-functional workshops.
• Experience in fast-paced, collaborative environments.

Responsibilities

• Lead discovery and workshops to map user journeys and identify problems.
• Collaborate with engineers, product managers, and ops leads.
• Create design documentation, prototypes, and flows.

Skills

Service design

UX design

Stakeholder management

Process improvement

Tools

Figma

FigJam

Miro

Jira

Notion

Job description

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We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The role

We’re looking for a senior or staff-level product designer with deep expertise in service and UX design, particularly focused on internal tools within a fintech and B2B environment. This role demands a high level of ownership - someone who thrives in ambiguity, collaborates seamlessly across disciplines, and knows how to get the right people in the room to make smart decisions, fast.

You’ll be instrumental in shaping internal systems and platforms used across the business. Think of this as service design meets enterprise UX: mapping systems, identifying gaps, facilitating workshops, and rapidly iterating on elegant internal experiences that drive efficiency and clarity.

What you’ll do:

• Lead discovery and workshops to map user journeys, uncover pain points, and define problems worth solving across internal teams.
• Collaborate deeply with engineers, product managers, and ops leads - not just designing for them, but with them.
• Drive service design thinking, mapping systems and tooling, and identifying opportunities for process and interface improvement.
• Take ownership of complex product spaces with minimal oversight, set direction and define priorities.
• Balance user needs, business goals, and technical feasibility to deliver well-rounded, impactful design solutions.
• Create clear design documentation, prototypes, and flows, ensuring clarity for stakeholders and development partners.
• Partner with stakeholders across compliance, risk, ops, and engineering to align on outcomes and iterate based on feedback.
• Evangelise design practices across the organisation, helping to embed user-centric thinking into internal tool development.

What we’re looking for:

• Deep experience with service design and internal tooling, especially in B2B or fintech.
• Proven ability to run discovery processes, facilitate cross-functional workshops, and work autonomously in ambiguous spaces.
• Strong stakeholder management skills - you can diplomatically challenge assumptions and drive alignment.
• Comfortable leading engagements end-to-end without hand-holding - you’re a proactive self-starter.
• Experience mapping out and improving complex systems/tools used internally by ops, support, or engineering teams.
• Strong systems thinking and the ability to zoom between high-level journeys and detailed UI/UX.
• Prior fintech, banking, or regulated industry experience is strongly preferred.
• Ability to work comfortably in fast-paced, collaborative environments.

Nice to have:

• Experience working on internal or operations tooling.
• Familiarity with design systems and how to scale internal tools across different teams.
• Understanding of enterprise software development lifecycles.
• Familiarity with tools like Figma, FigJam, Miro, Jira, and Notion

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer-obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.