Senior Product Designer

Starling; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Pension scheme

Life insurance

Private medical insurance

Cycle to Work

Job summary

Starling Bank is seeking a senior product designer to shape consumer-facing products across iOS, Android and web. You will own design from concept through delivery, collaborating with engineers, researchers and product managers in a fast-paced fintech environment.

You should have a strong portfolio of case studies, experience with design systems, and a proven ability to drive decisions in ambiguous problems. Hybrid working with offices in London.

Qualifications

• Senior-level design of high-quality consumer mobile apps.
• Strong attention to detail in visual and UX design.
• Highly collaborative with cross-functional teams.
• Distill complex flows into intuitive experiences.
• Proactive decision maker in fast-paced product environments.
• Experience planning and executing user research.
• Excellent communication with executives and stakeholders.
• Experience evolving design systems across platforms.
• Portfolio with case studies showing outcomes and impact.

Responsibilities

• Rely on user-centred design to craft industry-leading experiences for iOS, Android and Online Bank.
• Lead design of major new strategic products and features.
• Take ownership, balancing insights, constraints and business needs.
• Participate in design reviews and provide feedback.
• Evolve internal tooling and design systems across mobile and web.
• Advocate for inclusive and accessible design solutions.
• Collaborate with designers, researchers, writers, engineers, and product managers.

Skills

Senior designer

User research

Design systems

Cross-functional

Communication

Job description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues.

Hybrid working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week.

Our product environment

At Starling we spend our time building products that we’re really proud of. We focus on the experience, often delivering things with real polish but sometimes making a fast strategic move. We’re always working closely and collaboratively with our engineers to solve problems, build new products and improve existing ones. We focus on what is right for our customers and stick to our values.

We think being great at product design requires clear communication, a sense of focus, and to challenge the conventional ways of doing things. We’re open-minded when it comes to hiring, we care more about skills and attitude than specific experience or qualifications. If you care about finding elegant solutions to difficult problems and advocating for the customer, we’d love to hear from you.

What you'll do

• Rely on user-centred design methods to craft industry-leading user experiences for new products and features, from concept all the way to execution across our iOS, Android and Online Bank platforms
• Lead the design of major new strategic products and features, alongside tactical fixes and iterations of existing experiences
• Take full ownership of your work, taking into consideration existing insights and research, technical constraints and business needs, whilst proactively filling knowledge gaps both independently and with the support of cross-functional partners
• Participate in regular design reviews to seek specific feedback on your work and share feedback on other designers’ work
• Evolve and grow our internal tooling and design systems across mobile and web
• Advocate for, and design inclusive and accessible solutions to complex problems
• Collaborate closely with other designers, researchers, writers, engineers, product managers and more

Requirements

• You have worked on the design of high quality products and features at a senior level, ideally in consumer-facing mobile apps in the finance or banking sector.
• You have a high level of attention to detail and craft, with strengths across both visual design and user experience design.
• You are highly collaborative, with experience working cross-functionally.
• You thrive working with ambiguous problems, and are able to distil complex flows into highly considered user experiences that keep the user’s needs and business objectives at the heart.
• You have a track record of driving decision making in a fast-paced product environment, ensuring we have the right information available to make informed decisions that lead to meaningful customer and business outcomes.
• You place research and validation at the core of your process. You champion the voice of the user and you have experience planning, executing and actioning user research.
• You are a proactive, confident and effective communicator. You are able to present your work, and articulate your design decisions clearly and confidently to a range of stakeholders, including executives.
• You have experience working with and evolving design systems, across iOS, Android and responsive web.
• You have a portfolio of well crafted case studies that showcases a mixture of research, user experience and user interface design skills, clearly describing outcomes, results and impact of your work.

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Skills and experience (60 mins): Interview with a member of our product design team to go deep on your skills and experience.
• Portfolio review (90 mins): A presentation of two case studies of your previous work to two members of our product team, with time for questions and answers.
• Executive interview (45 min): Interview with our Product Director and another member of the team.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal data.