Product Manager

Starling Bank; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days holiday

Birthday leave

Pension scheme

Private Medical Insurance

Life insurance

Perkbox membership

Cycle to Work

EV leasing

Job summary

Starling Bank is seeking a Product Manager to drive significant feature work within the technology community. You will work as an embedded contributor, partnering with engineers, designers and QAs in an agile, hands-on style to ship high-impact features quickly.

You will balance complex problems with rapid iterations, working closely with customers and service teams to improve the product and client experience. The role is London-based with a fast-paced fintech culture.

Qualifications

• Experience defining and delivering products that solve customer problems.
• Ability to balance complex problems with fast, data-informed decisions.
• Comfort with ambiguity and working outside comfort zone.
• Strong written and verbal communication to explain complex concepts.

Responsibilities

• Help understand customer needs and lead on product creation and updates.
• Explore opportunities across the product, data analysis, and customer research across Starling.
• Collaborate with Customer Service and Product QAs to maintain a high-quality product and identify trends.

Skills

Product management

Stakeholder management

Data-driven decisions

Agile

Communication

Job description

Starling is on a mission to give everyone a fairer, easier, and more human alternative to the traditional banks of the past.

Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

We believe in shipping without friction - getting great ideas out into customers' hands quickly. If you are driven by execution, high autonomy, and seeing your work go live to make a tangible customer impact, this is where you belong.

We’re open-minded when it comes to hiring, caring more about skills and attitude than very specific experience or qualifications. If you care about finding elegant solutions to difficult problems, we’d love to hear from you.

We think being good at product requires clear communication, a sense of focus, and to always challenge the conventional ways of doing things in order to create things that are genuinely good. As such we’d love to see from your CV (or indeed something else) specifically what you’ve done and what you’ve made. We want to know what you’re proud of, what you created and how you made it happen.

Role Overview

As a Product Manager, you will be able to deliver in significant feature areas within Starling’s technology community. Operating as an established individual contributor, you deliver impact through technical mastery, product leadership, and by solving complex problems.

Rather than managing rigid ticket queues or enforcing artificial deadlines, you will work embedded directly alongside engineers, product designers, and QAs in an agile, hands-on spirit to ship high-impact features quickly.

What you’ll bring:

We have a culture that is focused on making things for our customers at high speed, and so we are looking for any potential Product Managers to have the following:

• Lots of experience defining and building great products and features for customers whilst answering all of the difficult questions that came up.
• Be able to balance solving complex problems with fast tactical changes. You will need to be good at knowing where our time can be spent most effectively, and making high quality decisions quickly, with data where appropriate.
• Being comfortable operating outside of your comfort zone and dealing with ambiguity.
• Strong written and verbal communication skills with an ability to make the complex comprehensible.
• Build relationships across the business and reach compromises to deliver the best outcomes possible.
• Ability to partner seamlessly with software engineers and designers in an engineering-led culture without relying on rigid task management or proxy metrics.

How We Work

• Ship Without Friction: We work to remove complexity in order to make ideas real and get them into customers' hands quickly.
• Keep It Simple: We simplify processes, communicate in plain English, and choose practical momentum over rigid process.
• Own It: We take ownership of obstacles, solve problems proactively, and focus relentlessly on delivering outcomes.
• Do the Right Thing: We lead with integrity, making choices that ensure our product remains easy, useful, safe, and delightful.
• Listen & Improve: We gather feedback, listen to diverse perspectives, and continuously seek ways to optimize our tools and customer experience.

You will be responsible for:

• Helping understand customers needs and lead on the creation and updating of products big and small
• Help explore opportunities across the product, getting stuck in to data, working on customer research and talking to lots of others right across Starling
• Working closely with our Customer Service teams and Product QAs to make sure we maintain a high quality product and identify trends or problems

• Ideally you’d be have experience/knowledge of banking or finance and an interest in delivering better experiences
• Experience working on mobile applications, specifically on banking apps would be desirable but not essential
• Someone who’s hands on, keen to learn and can deal with ambiguity
• Someone with experience identifying the most important issues, compromising with others involved and coming up with the best solution possible
• Have worked with tech teams before helping to get things built

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Stage 1 - 30 mins with one of the team
• Stage 2 - 60 mins interview with two team members
• Stage 3 - 45 min final with two executives

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.