Senior Product & Brand Designer

Zapp; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Zapp, London's leading premium convenience retail platform, seeks a Senior Product & Brand Designer to lead design for their customer app and internal tools. Ideal candidates excel in usability, design strategy, and have a passion for creating delightful user experiences. Join a fast-paced team and contribute to transforming the retail experience with thoughtful design.

Benefits

Competitive salary & equity package

25 days of annual leave plus bank holidays

Private Health Insurance

Extended sick pay and maternity/paternity leave pay

Qualifications

• 5+ years of UI/UX/Product design experience.
• Strong portfolio showcasing end-to-end design process.
• Experience designing consumer-facing applications and complex internal tools.

Responsibilities

• Lead product design for mobile and internal tools.
• Conduct user research and usability testing.
• Map out user flows and design efficient interfaces.

Skills

User-centered design principles

Problem-solving

Communication

Collaboration

Design strategy

Proficiency in Figma

Tools

Figma

Job description

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Location: Battersea, London (Onsite, 5 days/week)

About Zapp

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

About the Role

We’re looking for a Senior Product & Brand Designer who thrives at the intersection of usability, design strategy, and brand expression. You'll lead design for both our customer-facing app and internal tools used by our operations and commercial teams, ensuring seamless and scalable experiences across the board. Bonus points if you bring a brand-savvy eye that can shape how people feel about our product—from first glance to repeat order.

You’ll work closely with the company’s Founder to continue our mission to build the most loved on-demand delivery experience in the world. You’ll thrive here if you’re driven by deep user empathy, passionate about thoughtful design, and able to move fast without compromising craft or clarity.

Responsibilities

• Lead product design efforts for our mobile app, internal operations/commercial tools and brand/marketing initiatives.
• Partner closely with Product, Engineering, Operations and Commercial teams to define user problems and co-create practical, elegant design solutions. Communicate design concepts and research findings effectively.
• Map out user flows, wireframes, and high-fidelity designs that balance usability, efficiency, data accuracy and visual clarity. Use Figma for wireframes, mockups, and prototypes and experiment with AI tools to accelerate design and handoff.
• Conduct user research, usability testing, and field observation with internal teams (Warehouse, Customer Experience, Supply Chain, Category Managers) and visiting our Distribution and Fulfilment Centers to understand real-world needs.
• Design efficient interfaces for key systems (Supplier, Inventory, Rider Dispatch, Warehouse Management) focusing on core workflows like picking, packing, and dispatching in a bustling fulfillment center - and dispatching across different environments (handhelds, desktops).
• Contribute to and help evolve our design system—standardising a component library, establishing design processes, and improving documentation for consistency and scalability.
• 5+ years of UI/UX/Product/Brand design experience across consumer-facing apps and complex internal tools, ideally in logistics, retail/e-commerce, or on-demand services.
• Strong portfolio showcasing your end-to-end design process, product thinking, problem-solving ability, and refined visual design.
• Proven ability to conduct user research and apply user-centered design principles to develop thoughtful, usable, and delightful solutions.
• Passion and love for what we do with world-class commitment to every single detail
• Proficiency in Figma (mockups, components, prototyping), with a deep understanding of design constraints and opportunities across web and mobile platforms. Interest in using AI to optimize workflows.
• Experience collaborating in fast-paced, cross-functional environments; startup mindset with high comfort in ambiguity and rapid iteration.
• Excellent communication, collaboration, and problem-solving skills.
• Bonus: Experience designing branded experiences—such as in-app promotions, launch campaigns, or marketing visuals for physical products —that align with and elevate the brand.

Opportunity to be part of an industry transforming mission - your work will directly shape how the world experiences fast, premium retail.

Of course we also offer:

• Competitive salary & equity package.
• 25 days of annual leave plus bank holidays.
• Private Health Insurance.
• Extended sick pay and maternity/paternity leave pay.