Senior Product Assessor

ASOS; Barnsley; On-site; GBP 25,000 - 45,000; Full time

Job description

Company Description

We're ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly, we're interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.

Through our Fashion with Integrity strategy, we are driving diversity, equity, and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be because we believe people who bring their best selves to work do their best work.

Job Description

The Global QA Team at our Fulfilment Centres is a key component in the continuing success at asos.com. They are the final point to ensure our products are the best quality they can possibly be and that customers get great value for money.

This role will be supporting the QA Lead in accreditation/QC in the coordination and management of all processes and working activities related to Quality Assurance and systems enhancement while delivering proactive operational work.

Based in Barnsley, this role will also undertake regular travel (c. every 2 months) to our global fulfilment centres to carry out AQL inspections, including Morocco and Pakistan.

What you'll be doing...

• Taking a pro-active role in setting the standard of quality assurance of ASOS products to manage the delivery of consistently high-quality products globally, overseeing ASOS off-shore Quality Control Centres.
• Deliver training QA module training to global suppliers and QCC centres to ensure products shipped to our customers meet ASOS technical, quality, and compliance quality standards.
• Support the monitoring of customer complaints and queries raised by the technical team to carry out quality checks on products as needed.
• Support technical team and leads regarding supplier corrective action plans when failed inspections in order to build capabilities in the supplier base and improve quality.
• Drive continuous improvement on efficiency and quality check processes and technologies whilst ensuring the highest level of quality and delivering cost savings.
• Conduct AQL inspections on stock when required.
• Constantly update all relevant ASOS systems and undertake reporting, as required, to have clarity within the tasks.
• Provide technical expertise to GXO to achieve a successful outcome when dealing with a technical and quality issue.
• Reprocess work analysis to ensure efficiency, accuracy, and speed to market.
• Support ongoing QA and technical projects as and when required.
• Supporting our culture by driving Diversity, Equity & Inclusion strategies.

Qualifications

• Knowledge of QA management systems and standards.
• Experience and knowledge of working with a fast-paced global clothing retailer.
• The ability to work with 3rd party providers i.e. consolidators or processors, to work to standards of best practice.
• The ability to quality problem-solve and identify effective solutions, their impact, and quickly drive a suitable solution.
• Demonstrable experience in delivering cost savings, at pace.
• Able to travel globally.
• Ability to make decisions on AQL inspections on stock.
• Excellent communicator on policies and procedures, particularly to external partners where English may not be their first language.
• Adaptable to change.

Additional Information

• Employee discount (hello ASOS discount!)
• ASOS Develops (personal development opportunities across the business)
• Employee sample sales
• Access to a huge range of LinkedIn learning materials
• 25 days paid annual leave + an extra celebration day
• Discretionary performance-related bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash or use towards other benefits.

Our Commitments

We want our people to be whoever they want to be. That's why we're committed to creating a truly inclusive culture at ASOS. We're proud members of Inclusive Companies, are Disability Confident Committed, and have signed the Business in the Community Race at Work Charter. We've also recently been placed 8th in the Inclusive Top 50 Companies Employer List.

We have several employee networks that operate as safe spaces to help support and celebrate our people. How can we support you to be your best self? Our Talent team will be happy to provide support e.g., if you need additional time to prepare for an assessment or you have requirements for any part of the interview/hiring process - just let us know by email or phone, whatever works best for you. It's also our policy to interview all candidates with a disability who meet the minimum requirements for roles they have applied to.

If you have any questions about the policies we have in place to support our employees (e.g., our parental leave approach), just let our Talent team know.