Senior Product Analyst - Enterprise Product Operations

Wise; City Of London; Remote; GBP 60,000 - 75,000; Full time

Job summary

A global technology company is seeking a dynamic Senior Product Analyst to drive operational efficiency and scalability. This role involves collaborating with leads to support forecasting and capacity planning, ensuring an outstanding customer experience. Ideal candidates will have strong analytical skills and experience in data visualization, SQL proficiency, and above all, a commercial mindset. A competitive salary of £60k - £75k is offered, along with flexible working and comprehensive benefits.

Benefits

Base salary of £60k - £75k

RSUs in a growing company

Flexible working arrangements

Private Medical Insurance

Discounted gym memberships

Paid 6-week sabbatical

26 weeks maternity leave at full pay

Annual self-development budget

Qualifications

• Strong track record of partnering with operational teams.
• Ability to articulate opinions effectively.
• Comfortable with opportunity sizing and forecasting.
• Experience crafting impactful dashboards.
• Proficient in SQL and data pipeline management.

Responsibilities

• Support operational forecasting and capacity planning.
• Collaborate with teams to build operational health scores.
• Reduce friction during customer onboarding.

Skills

Operational efficiency insights

Excellent communication

Project ownership

Commercial mindset

Data visualization

Proficiency in SQL

Tools

Looker

Snowflake

Git

Python

Job description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

THE ROLE

We're looking for a dynamic Senior Product Analyst that can support our leads across CSM, KYC, Fincrime and Payment Operations to drive operational efficiency and scalability of Wise Platform.

This is a newly created role that will allow you to have a big impact from day one! You will be working closely with Servicing & Operations leads to help shape the priorities of their teams, building conviction through your insights and analysis.

ABOUT WISE PLATFORM

Wise Platform helps banks and software companies leverage Wiseʼs infrastructure to offer their customers world-class payments products through their own channels. Our partners make up some of the worldʼs biggest banks and platforms, such as Monzo, Morgan Stanley, Nubank and Google. It's one of the newest and growing areas of Wise! We’re a highly cross-functional team. You will work closely with colleagues from commercial, delivery, product, engineering, operations, finance and more.

WHAT YOU’LL BE DOING

• You will support our operational forecasting and capacity planning. By developing an intricate understanding of partners and the factors which drive operational workload, your work will ensure we’re adequately resourced and provide a best-in-class experience.
• You will collaborate with operational teams to understand their processes, build operational health scores and define metrics and KPIs to measure success and drive decision-making.
• Your analysis will reduce friction throughout our customers’ lifecycle. You will work with product and ops teams to ensure we can onboard customers seamlessly and reduce touch points throughout the transfer lifecycle.

WHAT YOU’LL BRING

• You have a strong track record of partnering with operational teams and delivering actionable insights and recommendations that drive operational efficiency.
• You are an excellent communicator, able to form your own opinions and effectively articulate them to win colleagues round to your way of thinking.
• You are solution-oriented and able to own projects from start to finish. You are comfortable motivating stakeholders across Wise and negotiating timelines to unblock yourself and make things happen!
• You are commercially minded. You are comfortable with opportunity sizing, have solid experience forecasting and scenario modelling.
• You’re an expert at crafting dashboards and visualisations that bring data to life, tell a story and have diagnostic power - even better if you’ve got experience doing this in Looker/Superset.
• You are proficient with SQL and know your way around data pipeline management tools such as Snowflake, dbt, Git, Airflow and Python (all analysts at Wise are expected to be full-stack and should be comfortable owning analytics from ingestion to insights).

NICE TO HAVE BUT NOT ESSENTIAL

• Experience working with payments or transaction data.
• Experience working with sales data in Salesforce or similar, and/or contacts data in tools like Zendesk or Twilio.
• Experience using other coding languages such as javascript (think Google Apps Script automations) - but by no means needed.

PROCESS

1. Screening call with recruiter - 30 mins
2. Take home Case Study - 7 days to submit
3. Technical Interview - 1.5 hours
4. Stakeholder Interview - 1 hour
5. Final Interview - 1 hour

Preparation material and further context will be provided at each stage.

BENEFITS

Base salary of £60k - £75k (based on experience)

RSU's in a growing and publicly listed company

Work from (almost) anywhere in the world for up to 90 days a year

Flexible working - you’re trusted to do the right thing and be responsible

Private Medical Insurance + Life Insurance

Discounted gym memberships and cycle to work scheme

A paid 6-week sabbatical leave after four years

26 weeks maternity leave at full pay

An annual self-development budget

Annual Mission Days festival

Pet friendly offices

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.