Senior Product Analyst

Bupa; Salford; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Product Analyst to join their Digital Data & Analytics squad. This role involves driving product development through data collection and advanced analytics, enabling the team to deliver exceptional customer service and patient care. You will collaborate closely with product managers and lead a Product Analyst, focusing on creating valuable data assets and insights that empower decision-making. Join a forward-thinking organization that values flexibility and diversity, offering a supportive environment where your contributions can make a real difference in healthcare delivery.

Benefits

25 days holiday per year

Access to wellbeing services

Fixed term benefits allowance

Confidential employee assistance

Qualifications

• Experience with data visualization tools and techniques.
• Proficient in SQL and Python for data analysis.
• Knowledge of machine learning techniques.

Responsibilities

• Collect and analyze data to provide actionable insights.
• Design and deploy models to improve healthcare services.
• Collaborate with teams to ensure data accessibility.

Skills

Data Analysis

Data Visualization

SQL

Python

Statistical Modelling

Communication Skills

Problem Solving

Education

Bachelor's Degree in Data Science or related field

Tools

PowerBI

Tableau

Amplitude

Adobe Analytics

Snowflake

TealiumIQ

Job description

Job Description:

Senior Product Analyst

Flexible On Location: Manchester, London or Staines

Hybrid – Up To 3 Days WFH

Fixed Term Contract – 12 Months

£60,000 - £70,000 + 10% Bonus & Fantastic Benefits

Full time (37.5 Hours)

We consider all types of flexibility, including locations, hours and working patterns.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The role

We are looking for a Senior Data Analyst to join our team and drive product development through data collection and advanced analytics. You will be working as part of the Digital Data & Analytics squad who are chartered to deliver a range of analytical products, including reports, dashboards and models as well as identifying and unlocking hidden insights in our data.

You will be partnering closely with the Product Manager in this squad and providing oversight and support for a Product Analyst. This role gives you the opportunity to engage with business team leaders and lead on creating valuable, re-usable data assets that empower our colleagues to make better informed decisions whilst supporting the democratisation of our data wherever possible.

You’ll help us make health happen by

• Collecting, analysing and interpreting data related to the digital user behaviour and experience, customer records and offline operations, identifying patterns in critical usage aspects such as service uptake, task completion rates etc, to provide actionable insights for the Digital Department and key stakeholders.
• Designing, developing and deploying models that relate to App and Web user behaviour, customer profiles and more to improve healthcare service delivery through digital means.
• Conducting advanced statistical analyses, including hypothesis testing and predictive modelling.
• Questioning and improving current models and data definitions based on insights and findings.
• Collaborating with data engineers and software developers to ensure the smooth integration of AI models into existing technology infrastructures.
• Collaborating with data engineers and software developers to ensure data is captured in an easily accessible manner.
• Leading at least one Product Analyst, helping to establish best practices and foster adaptive ways of working.
• Collaborating with analysts from other departments to ensure data is captured or modelled in a usable way.
• Tracking and reporting on key performance indicators that help support healthcare service delivery goals.
• Designing data dashboards and data visualisations to assist product managers and stakeholders in understanding and interpreting data trends.
• Helping inform on the overall data strategy at a departmental and organisational level.

Key Skills / Qualifications needed for this role

• Substantial experience with data visualisation tools and techniques, including product analytics dashboards such as PowerBI / Tableau / Amplitude / Adobe.
• Substantial experience with data warehouse platforms like Snowflake.
• Substantial experience with languages like SQL, Python.
• Substantial experience with Python libraries such as NumPy, Pandas, SciPy, scikit-learn.
• Applied knowledge of machine learning/statistical modelling techniques.
• Experience in using a tag management system like TealiumIQ.
• Knowledge of software development life cycle processes and tools.
• Familiarity with product development and lifecycle management.
• Proven ability to combine business and product intuition with advanced analytical solutions.
• Excellent communication skills and proven ability to work effectively with cross-functional teams and stakeholders.
• Proactive and solution-focused mindset with the ability to thrive in a dynamic environment.
• Ability to juggle multiple deadlines and manage competing priorities.
• Excellent problem-solving skills and the ability to think critically and creatively.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing.
• Fixed term benefits allowance.
• Access to our confidential employee assistance.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: PR, Marketing & Brand

Locations: Bupa Place, Staines - Willow House