Senior Procurement Manager - BPO & Offshoring

Chartered Institute of Procurement and Supply (CIPS); London; Hybrid; GBP 70,000 - 80,000; Full time

Job summary

A leading media and entertainment company is seeking a Senior Procurement Manager to elevate their sourcing strategy for customer service operations. This hybrid role combines strategic supplier management with the opportunity to influence a significant customer base, backed by a commitment to inclusion and employee well-being.

Benefits

Private healthcare

Pension schemes

Premium on-site facilities

Product discounts

Qualifications

• Proven procurement experience in BPO or offshore operations.
• Deep knowledge of global sourcing models in complex environments.
• Commercially astute and results-driven approach.

Responsibilities

• Deliver the sourcing strategy for outsourcing customer services in the UK.
• Negotiate high-value, complex supplier contracts.
• Build strong internal and external stakeholder relationships.

Skills

Procurement experience in BPO

Supplier management

Commercial acumen

Job description

Senior Procurement Manager | BPO & Offshoring | £Multi-Billion Media and Entertainment Company | London (Hybrid)

Job Title: Senior Procurement Manager
Salary: £70,000 - £80,000 + Bonus and Benefits
Location: London, Hybrid Working
Industry: Media and Entertainment

Are you ready to take your procurement expertise to the next level? We're partnering with one of Europe's most influential media and entertainment brands-serving over 24 million customers -to find an outstanding Senior Procurement Manager for their customer service operations.

This isn't just another procurement role. It's a high-impact, strategic position where you'll drive the future of outsourced customer service operations across the UK market, using your experience in BPO whilst collaborating with global teams and suppliers to deliver real business value.

Why this role stands out:

• Work at scale - Influence sourcing strategy for one of the largest customer service operations in Europe.
• Global collaboration - Partner with procurement and operational teams across Europe and North America.
• High-impact procurement - Lead strategic supplier relationships that directly affect customer satisfaction.
• Award-winning workplace culture - Join a business known for its commitment to inclusion, flexibility, and employee wellbeing.
• Hybrid working with top-tier benefits - Enjoy flexibility plus perks like private healthcare, pension schemes, product discounts, and premium on-site facilities.

What you'll be doing:

• Own and deliver the sourcing strategy for outsourcing customer services in the UK
• Negotiate high-value, complex supplier contracts aligned with long-term business goals
• Build and maintain strong internal and external stakeholder relationships

What you'll bring:

• Proven procurement experience in BPO and offshore either in contact centre operations or other categories
• Deep knowledge of global sourcing models and supplier management in complex environments
• Previous experience working as a Procurement Manager in for a global business.
• A results-driven, commercially astute approach

If you're ready for new and exciting opportunity for your procurement career, contact Megan at [e-mail] to find out more and apply confidentially.

Key words: Procurement, Indirect Procurement, Technology, Media, Entertainment, BPO, Stakeholder, RFP, London, Hybrid, Flexible Working, HR, IT services, Marketing, Advertising, Negotiating, Off-shoring, SRM, Supplier Relationship Management, Customer Service